IT Support Assistant (Entry Level / Junior)

Role Overview

Mi Dulce Hogar is looking for an enthusiastic, technically minded IT Support Assistant at junior level to join its IT function in Australia. This full-time onsite role is designed for early-career candidates who want practical experience supporting everyday technology operations across the business.

What You Will Do

• Deliver first-line assistance for hardware, software, and basic network-related problems.
• Help employees with account creation, access requests, and password resets.
• Set up, configure, and support desktops, laptops, printers, and other connected devices.
• Provide support for Microsoft Windows, Microsoft 365, and commonly used business software.
• Identify and resolve routine technical issues promptly and effectively.
• Record, track, and update incidents and requests in the IT ticketing platform.
• Refer more complex technical matters to senior IT colleagues when needed.
• Assist with IT equipment control, asset records, and stock/inventory checks.
• Support maintenance activities, system patching, and rollout/deployment tasks.
• Prepare clear documentation for technical issues, fixes, and support workflows.

What We’re Looking For

• A diploma or bachelor’s qualification in Information Technology, Computer Science, or a similar discipline.
• Basic familiarity with computer hardware, operating systems, and software support.
• Working knowledge of Windows and Microsoft Office / Microsoft 365 tools.
• Some understanding of networking fundamentals such as TCP/IP, DNS, and DHCP would be beneficial.
• Strong troubleshooting ability and a practical approach to solving problems.
• Good written and verbal communication skills, with a helpful customer-service attitude.
• Ability to work on your own as well as collaborate with a wider team.
• Willingness to learn quickly and adapt in a busy IT environment.
• Strong attention to detail and good organizational habits.
• Previous internship or entry-level IT support exposure is an added advantage.

Benefits and Growth

• Practical, hands-on experience in IT support and infrastructure operations.
• Opportunities to progress into broader IT technical or infrastructure positions.
• Coaching and guidance from experienced IT professionals.
• Exposure to business-grade IT systems, tools, and environments.
• Access to ongoing learning and certification opportunities.
• A supportive, collaborative workplace culture.
• Competitive compensation and a benefits package.

Additional Information

This role is especially suitable for fresh graduates who are keen to start a career in IT support, helpdesk, or technical support. Candidates with a strong interest in technology and problem-solving are encouraged to apply.