IT Support Technician

About the Role

Concero is seeking a skilled IT Support Technician for a remote contract position. This role focuses on providing technical support, particularly during large-scale system deployments and go-lives. The successful candidate will be trained on the Connexall platform and will play a crucial part in ensuring smooth user access and workstation functionality.

Responsibilities

• Provide comprehensive PC and desktop support to end-users.
• Assist with and support large-scale system go-lives and deployments.
• Manage user provisioning, permissions, access rights, and security administration.
• Perform Active Directory and account management tasks.
• Troubleshoot technical issues and provide effective end-user support.
• Learn and adapt to new applications, including the Connexall platform, with training provided.

Requirements

• Demonstrated experience in PC and desktop support.
• Proven track record supporting large-scale system implementations and go-lives.
• Proficiency in user provisioning, access management, and security administration.
• Experience with Active Directory and managing user accounts.
• Strong problem-solving and end-user support capabilities.
• Ability to quickly acquire knowledge of new software and systems.
• Experience in a hospital or healthcare setting is highly desirable.

Additional Information

This position offers an opportunity to gain expertise in the Connexall platform, with comprehensive training provided by the current team. The core requirement is for a technically adept individual experienced in supporting system rollouts, managing user access, and maintaining workstation environments.