Logistics Specialist - Live Operations

Role overview

This remote role supports live logistics operations for a new healthcare-related service. The team is small and focused on making sure deliveries are completed with zero errors. The work is centered on proactive coordination, issue resolution, and maintaining a high standard of service across the customer and delivery experience.

Work arrangement and schedule

The position is based in the United States and is fully remote. Candidates must be willing to work within the 8:00 am to 11:00 pm PT window. Two shift options are available: 8:00 am to 4:30 pm PT or 2:30 pm to 11:00 pm PT. The role requires 40 hours per week, typically across 5 shifts, and weekend coverage is required. Overtime may be needed. Strong scheduling flexibility is highly valued because the team supports all U.S. time zones seven days a week.

Engagement details

This is a 6-month contract assignment to begin with, and there is potential for extension. The position is classified as W2 through a staffing supplier. Sponsorship is not available.

What you will do

You will support live delivery operations by reaching out to merchants and drivers, resolving issues quickly, and helping prevent service failures. The role combines communication, troubleshooting, workflow execution, and process improvement to keep operations running smoothly.

• Handle merchant and driver concerns with urgency and empathy by phone, SMS, and email.
• Spot possible risks or breakdowns early and put mitigation steps in place.
• Carry out operational workflows designed to meet demanding service-level targets.
• Track recurring issues and share insights with wider teams to strengthen processes.
• Build strong knowledge of the product, tools, systems, and internal workflows.
• Contribute as part of a collaborative team focused on excellent customer service.

Candidate profile

The ideal applicant is adaptable, self-directed, and comfortable juggling multiple priorities in a fast-moving environment. This is not a traditional call-center style role. The team is looking for someone who can think quickly, solve problems independently, and communicate clearly in writing and verbally.

Requirements

• Bachelor’s degree or an equivalent amount of relevant work experience.
• At least 2 years of experience in a fast-paced customer-facing role within technology, hospitality, logistics, operations, or healthcare.
• Ability to work independently and stay motivated without close supervision.
• Strong problem-solving ability, including handling situations without a predefined solution.
• Fluent English communication skills.
• Above-average technical comfort, including a typing speed of 40 WPM.
• Strong written communication with accurate grammar and spelling, and the ability to adapt tone to formal or casual brand messaging.
• Availability to work the listed shift windows and weekend hours.

Tools and technical strengths

Advanced comfort with Google Sheets is important. Familiarity with G-Suite, Slack, Atlassian, Salesforce, and Airtable is a plus.

Additional information

Bilingual candidates are encouraged to apply. The team supports a vital industry platform and values candidates who are eager to keep learning while contributing to high-quality operations.

Compensation

The pay rate is $22.87 per hour.

Who should apply

This opportunity is suited to candidates in the United States who can work fully remote, are open to the listed shift schedule, and have experience in customer-facing operational support. Applicants with bilingual ability, strong digital fluency, and a background in logistics or related fast-paced industries may be especially well matched.