Night Manager

Company overview

Mercure Queenstown Resort is part of a global hospitality group that values individuality, development, and long-term career growth. The organisation encourages people to bring their own style and strengths to work, while offering opportunities across a wide range of brands and roles in hospitality.

The team promotes learning and progression, with an emphasis on purposeful work, new experiences, and building a career with room to grow.

Role summary

This position is a full-time night leadership role at Mercure Queenstown Resort, with guaranteed 30 hours per week. The successful applicant must have full New Zealand working rights.

What you'll do

• Take charge of hotel operations throughout the night as the manager responsible for duty.
• Complete the night audit, including balancing accounts and preparing financial reports.
• Manage front desk activity such as arrivals, departures, guest enquiries, and complaint resolution.
• Check that entries, room prices, and guest accounts are accurate in Opera.
• Carry out security rounds and help maintain the safety of guests, employees, and hotel property.
• Do light cleaning tasks and keep shared areas presentable.
• Assist guests with needs such as luggage handling and support for late arrivals.
• Spot and escalate maintenance or safety concerns.
• Prepare handover notes and reports for the morning shift.
• Work with other departments to resolve discrepancies and operational issues.
• Help the front office team with administrative work when required.
• Support basic housekeeping duties and maintain the hotel’s overall appearance.
• Ensure night operations finish smoothly for the morning team takeover.

Qualifications and experience

Candidates should have prior experience in hotel front office work, preferably in a Night Auditor or similar role. Familiarity with Opera PMS and other hotel systems will be an advantage. The role also requires solid computer skills, including Excel and general system use, along with strong attention to detail for financial checks and reconciliation.

Applicants need strong problem-solving and decision-making ability, the confidence to work independently overnight, and the organisation skills to manage multiple tasks. Flexibility for night shifts, weekends, and public holidays is essential. The job also calls for someone who can handle light cleaning and porter-style tasks, while maintaining a dependable, responsible, and security-conscious approach.

A liquor licence controller qualification and a General Manager Certificate are required.

Benefits

• Choice and flexibility in how you shape your work-life balance.
• Free access to the gym, saunas, hot tubs, and swimming pool.
• Complimentary meals while on duty.
• Discounted accommodation and a free anniversary stay.
• Employee Assistance Program support.
• Strong opportunities for career progression.
• Participation in corporate social responsibility initiatives.
• Employee discount card with reduced rates across the hotel group worldwide.

Workplace details

Mercure Queenstown Resort is set in a distinctive location overlooking Lake Wakatipu and the Remarkables mountain range. The property includes 148 guest rooms, two restaurants, a lounge bar, and conference facilities.

Diversity and adjustments

The employer describes itself as an inclusive workplace committed to attracting, hiring, and promoting diverse talent. Reasonable adjustments can be provided during the recruitment process if needed.

Working conditions

This role involves overnight shifts and may include weekends and public holidays. The position is physically active enough to require the ability to complete light cleaning and porter duties.