People Operations

About the company

Sierra is building an AI platform that helps organizations create customer experiences that feel more natural, personal, and human. The company operates primarily in person from San Francisco, with expanding offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.

The company culture is shaped by five core principles: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are intended to guide decisions, collaboration, and the way the team works together.

Sierra was founded by Bret Taylor and Clay Bavor. Bret is currently Board Chair of OpenAI and previously served as co-CEO of Salesforce, CTO of Facebook, one of Google’s earliest product managers, and co-creator of Google Maps. Clay spent 18 years at Google, where he led Google Labs, started and led the company’s AR/VR initiative Project Starline, and led Google Lens, before heading the product and design teams for Google Workspace.

Role overview

This role sits within People Operations and is focused on building and scaling employee processes that support a fast-growing organization. The position is centered on creating a strong employee experience while helping define the systems, workflows, and practices that will form Sierra’s people playbook.

Key responsibilities

• Own the full employee lifecycle, including pre-boarding, onboarding, Sierra 101 and 102 programs, employee transitions, and offboarding, while ensuring the experience stays smooth and consistent.
• Shape and improve people processes and operating practices, with the chance to help build foundational frameworks as part of an early Operations team.
• Design and run performance management processes, including review cycles and talent evaluation and development frameworks.
• Drive employee engagement and learning initiatives such as surveys, knowledge resources, learning and development programs, and other people-centered projects.
• Administer HR systems and create operational dashboards to monitor important people metrics, while supporting future system and tool rollouts.
• Maintain compliance with federal, state, and local employment regulations, keep employee records accurate, support audits and reporting, and assist with training and communications to keep the organization aligned with legal and regulatory requirements.

What the role requires

• At least 8 years of experience in Human Resources, People Operations, or a similar operations-focused function.
• Strong written and verbal communication skills, plus the ability to build trust and practical solutions with employees and business partners.
• Excellent project management capability, with a detail-oriented, process-driven, and systems-minded approach in a changing, fast-paced environment.
• A highly collaborative style and the ability to work effectively with a wide range of stakeholders to build scalable people solutions.
• Self-motivation and a willingness to think creatively in order to move quickly.
• Prior experience in a startup environment, including designing and implementing processes for a rapidly expanding company.

Preferred experience

• Exposure to people analytics and dashboard reporting tools such as Tableau.
• Experience creating databases and improving HR operations systems.
• Comfort working with emerging AI tools.
• Hands-on experience with HRIS platforms.

Values

• Trust: Build confidence through accountability, empathy, quality, responsiveness, and mutual support.
• Customer Obsession: Stay closely focused on customer outcomes and be ready to respond quickly when issues arise.
• Craftsmanship: Care about details, maintain high standards, and keep improving the work.
• Intensity: Move with urgency, aim to win, and discuss failures openly so the team can improve.
• Family: Support balance, respect one another, and celebrate personal and professional wins.

Benefits and compensation

This role is a full-time position and comes with the following benefits for eligible employees:

• Flexible unlimited paid time off.
• Medical, dental, and vision coverage for employees and their families.
• Life insurance and disability coverage.
• Retirement plan, depending on the country of employment.
• Parental leave.
• Fertility and family-building support through Carrot.
• Lunch, plus snacks and coffee.
• A discretionary stipend that employees can use where it matters most.
• Free alphorn lessons.
• Eligibility to participate in the company’s equity plans, subject to the applicable plan and policy terms.

Additional information

Benefits are described in the company’s policies, may differ by region, and can change at any time in line with the terms of applicable compensation or benefits plans.

The company welcomes candidates from a wide range of backgrounds and encourages people to apply even if their experience does not match every detail in the job description. Selection is intended to be consistent and non-discriminatory, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other protected status.