Project Coordinator, B2B

Role overview

This position supports the delivery of dependable, high-quality service to business customers and prospects by coordinating work across internal teams. The role acts as a bridge between stakeholders to keep service execution aligned, maintain customer satisfaction, support retention, and help protect business continuity.

Key responsibilities

• Use the established clean order process to coordinate orders and queries so work is completed within agreed service levels, giving clear guidance and escalating issues when needed.
• Serve as the single point of contact for assigned service delivery items and take ownership until implementation is complete.
• Organize implementation teams so deliverables, timelines, and budget targets are achieved.
• Monitor milestones and deadlines closely, with special attention to ready-for-service dates that define customer delivery commitments.
• Follow every element of the work order within scope, budget, and time limits.
• Communicate and coordinate with internal teams to drive work orders through to successful completion, escalating where appropriate.
• Carry out agreed testing and acceptance steps and secure completion sign-off from internal and/or external customers.
• Store all work-order documentation safely in both online and offline formats as required.
• Oversee the output of system integrator partners and third-party contractors.
• Coordinate customer internal teams and external contractors on work-order requirements, including supporting sales, raising orders, and following through to meet deadlines.
• Share project status updates with key stakeholders throughout implementation within the required reporting timelines.
• Prepare job order requirements so delivery can be completed on time and in line with SLAs.
• Maintain and submit order logs to customers and the account team, and report on order management activity.
• Send required information to the customer presales support team.

Experience and qualifications

The role is best suited to someone with a first degree in Information Technology or a similar qualification, along with at least three years of experience in the telecommunications industry, ideally in a customer service setting. Candidates should understand customer service and service delivery operations, be familiar with the company’s products, services, and service level agreements, and have strong planning and organization skills. Travel to customer sites across the island may be required. Proficiency with Microsoft Office is expected, and the ability to use or learn tools such as Salesforce, Liberate, Cerillion, and SCCD is important. Strong spoken and written communication skills are also required.

About the company

The employer is a leading telecommunications provider serving more than 40 markets across Latin America and the Caribbean through video, broadband internet, telephony, and mobile services. Its consumer brands include VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. The organization emphasizes growth, innovation, and creating meaningful customer moments through technology.

Equal opportunity

The company states that it offers equal employment and advancement opportunities to all colleagues and applicants, regardless of age, color, citizenship, disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other status protected by applicable law.