Project Coordinator

Overview

This opportunity is open exclusively to remote candidates residing in Atlanta, GA; San Diego, CA; or Los Angeles, CA. Our client is an international fintech organization dedicated to social impact and community involvement. The Project Coordinator will oversee daily operations, product provisioning, data management, reporting, and facilitate collaboration across internal teams, playing a key role during recruitment and onboarding of new businesses.

Responsibilities

• Enhance processes related to product setup and maintenance, address support and access issues, and escalate matters when necessary.
• Manage monthly reporting, consolidating dashboards and key metrics into regular reports.
• Develop and sustain trackers, dashboards, and reports using Google Sheets and Slides.
• Create user-friendly resources such as FAQs, guides, and walkthroughs to improve support efficiency.
• Handle participant inquiries through shared email and community platforms.
• Act as the primary contact for participant support, resolving issues or escalating as needed.
• Collaborate with leadership on operational tasks, documentation, and coordination efforts.
• Support workshop logistics and preparation of materials.
• Build and maintain strong partnerships across product, support, and operations teams to ensure smooth program delivery.

Qualifications

• Minimum of 3 years in program or project management, operations, or community engagement roles.
• Proficient with SmartSheets and Google Slides, especially for creating trackers, dashboards, and multi-source reports.
• Demonstrated strong customer service abilities with experience resolving user/client issues.
• Exceptional organizational, multitasking, and communication skills; comfortable in fast-moving, matrix organizational settings.
• Experience working within cross-functional and matrixed teams.
• Knowledge of Intuit products, small business operations, or FinTech industry is advantageous.