Rental Agent

Role overview

We are looking for a Rental Agent to join the Weymouth Depot within the Vehicle Hire Division. This is a customer-facing position in a fast-growing business that supplies a broad range of light commercial vehicles to clients across corporate, public sector, and mid-market segments. The role sits at the centre of depot activity, acting as a main contact for customers and internal teams while helping grow the business through strong service and relationship management. The starting pay is £29,500 per year, with an additional bonus linked to performance.

Key duties

• Enter bookings into the relevant systems accurately and manage the sending and return of documents where required.
• Build and maintain new and existing customer relationships through professional email and phone communication.
• Handle customer calls, respond to questions, provide guidance and support, and suggest suitable company services and products.
• Prepare and complete all paperwork connected to vehicle movements and yard inspections.
• Represent the depot professionally in person, maintaining a high standard of hospitality and client care on site.
• Prepare rental quotations accurately, follow up on quotes, and pursue outstanding enquiries.

What you need to succeed

• Previous experience in a busy, high-volume agent-type role, ideally in the hire sector.
• Comfort working in a changing environment and under pressure, both independently and with colleagues.
• Strong accuracy and attention to detail, especially when handling handover paperwork and checking vehicles.
• Clear, friendly communication skills for dealing with customers in demanding situations.
• Willingness to work shifts that cover the branch’s operating hours.
• A valid driving licence with at least 12 months of driving experience.

Benefits and rewards

• Annual salary of £29,500, plus a bonus scheme and access to a pension plan.
• 22 days of holiday each year, in addition to bank holidays.
• Paid training and career development opportunities.
• Staff rental terms for company vehicles, with options that can also benefit friends and family.
• Wellbeing support through the Yulife app and in-service life assurance cover.
• Family-friendly policies and access to an Employee Assistance Programme.

About the company

The employer is a global mobility provider with a large international footprint, operating across car rental, car sharing, ride services, and car subscription. Its platform connects customers with a sizeable vehicle fleet, partner network, and millions of drivers worldwide. Customer experience and service quality are central to the business, alongside a long-term and entrepreneurial approach.

Working pattern

This is a full-time, on-site role based in Weymouth, England, United Kingdom. The role requires flexibility for shift rotations aligned to branch opening hours.