Restaurant Manager

About the Role

Join a major international hotel group known for a portfolio of distinct brands and a strong service culture. The organisation operates across 95+ countries with more than 1,500 hotels in operation and development. Its service philosophy centres on making every guest moment count, backed by a confident, can-do hospitality mindset.

The business places people at the centre of its success, aiming to create an environment where team members can grow, perform at their best, and contribute to memorable guest experiences every day.

Role Overview

As Restaurant Manager, you will take ownership of restaurant and bar performance, guest satisfaction, team leadership, commercial results, and compliance. This role calls for a hands-on hospitality leader who can balance service quality, operational control, revenue growth, and people development.

Key Accountabilities

• Oversee day-to-day restaurant and bar operations to keep service delivery efficient and well coordinated.
• Maintain strong guest satisfaction by delivering consistent service standards and resolving concerns professionally.
• Ensure brand presentation, operating processes, and service expectations are followed at all times.
• Build rapport with guests and manage escalations in a calm, polished manner.
• Promote a service culture focused on engagement, recovery, and memorable dining experiences.
• Meet revenue and profitability goals for the venue.
• Identify opportunities to lift average spend, guest covers, and beverage sales.
• Implement upselling activities and promotional campaigns that support trading performance.
• Monitor labour spend, team productivity, and day-to-day operating costs.
• Review sales patterns and turn findings into practical performance improvements.
• Work closely with Sales and Events teams to grow bookings and private dining business.
• Plan and deliver restaurant events, themed dining concepts, seasonal offers, and community-facing activations.
• Partner with Marketing and Sales to raise awareness, increase traffic, and strengthen venue appeal.
• Create experiences that support the brand’s positioning and generate additional revenue.
• Recruit, induct, train, and develop restaurant team members.
• Encourage a positive, inclusive, high-performing team environment.
• Run regular coaching conversations and performance reviews.
• Support succession planning and identify future leaders within the team.
• Prepare schedules to support smooth operations and labour efficiency.
• Lead daily team briefings and keep communication flowing across departments.
• Manage budgets and work toward financial targets.
• Oversee stock control, purchasing, and inventory processes.
• Reduce waste and protect profitability through disciplined operations.
• Produce accurate reports and follow company procedures.
• Ensure compliance with food safety, liquor licensing, health and safety, and employment legislation.
• Maintain a safe environment for guests and colleagues.
• Carry out audits and follow through on corrective actions where needed.

Qualifications and Experience

• At least 3 years of experience in a Restaurant Manager role or a similar senior hospitality leadership position.
• Strong commercial awareness and financial understanding.
• Proven ability to grow sales and improve revenue performance.
• Experience managing large, diverse hospitality teams.
• Excellent communication and relationship-building ability.
• Genuine enthusiasm for hospitality, food, beverage, and guest experience.
• Working knowledge of New Zealand hospitality regulations and compliance requirements.

Eligibility

Applicants must already have the legal right to work in New Zealand through citizenship, residency, or a valid work visa. Sponsorship is not available for this position. Candidates from all backgrounds, abilities, and experiences are encouraged to apply.

Additional Information

The organisation promotes an inclusive, supportive, and energetic workplace culture. Team members are encouraged to contribute ideas, grow their careers, and take pride in shaping meaningful hospitality experiences. Benefits include access to special hotel rates for employees and their loved ones worldwide, along with locally relevant rewards and perks. If adjustments are needed during the hiring process, support can be requested.