Restaurant Shift Supervisor

About the role

SSP Canada runs a number of dining and retail outlets at Kelowna International Airport, including White Spot, Tim Hortons, Subway, and several retail concepts. This opening is for a Shift Supervisor in a secure airport setting, where strong guest service, team support, and consistent brand standards are central to the job.

As a Shift Supervisor, you will be an entry point into management and will help make sure the team delivers the company’s service expectations and “Passion Principles” every day.

Compensation and benefits

• Pay range: $22.50 to $26.50 per hour
• Full-time schedule required
• Dental, vision, prescription, and medical coverage for full-time employees
• Complimentary employee parking

Responsibilities

• Work with the management team to make sure service standards are consistently met by the team.
• Keep the guest experience as the top priority at all times.
• Ensure restaurant brand standards are followed and that daily checklists and cleaning schedules are completed.
• Guide new team members during orientation and act as a training partner to help them understand procedures and standards.
• Explain job duties, priorities, and expectations clearly to team members.
• Offer direction, encouragement, and hands-on support so the team can meet business objectives.
• Set performance expectations, observe staff performance, discuss progress, and document both positive and negative performance issues.
• Help staff build the skills needed to improve their performance.
• Oversee cash-related responsibilities and procedures.

Requirements

• At least 12 months of experience in a busy restaurant or hotel environment.
• Previous supervisory experience is required.
• Cash-handling experience is required.
• Serving It Right certification is required.
• Liquor service experience and related knowledge are required.
• Strong people skills with the ability to engage, support, and motivate teammates.
• Ability to read, understand, and communicate instructions clearly and directly.
• Comfortable working collaboratively in a fast-paced food service setting.

Eligibility and clearance

This position is based in a secure airport area and requires a Restricted Area Identification Card (RAIC). Applicants must be legally permitted to work in Canada and must be able to provide government-issued documents needed for airport security clearance. These documents will be reviewed during onboarding in line with Transport Canada regulations.

Diversity and inclusion

SSP is committed to equal opportunity hiring and aims to create an environment where people feel respected, included, and motivated. The company values diversity, supports inclusion, and works to uphold human rights and prevent discrimination. Applications are welcomed from candidates of all backgrounds, including differences in gender, race, religion, disability, sexual identity, and sexual orientation.