Restaurant Supervisor

Company Overview

Raffles is a heritage luxury hospitality brand with roots dating back to 1887, known for creating memorable experiences in landmark destinations while respecting local communities, cultural heritage, and the environment.

Fairmont Hotels & Resorts is a global hospitality network with 90 active properties and 34 additional projects in development across 30 countries, spanning destinations from Hawaii and Canada to London and the United Arab Emirates.

About Raffles & Fairmont Doha

Set within the iconic Katara Towers, Raffles Doha and Fairmont Doha bring together two distinguished luxury brands, offering refined hospitality, elegant surroundings, and world-class guest experiences.

Raffles Doha is centered on intimate luxury and tailored service, with careful attention to detail and a strong focus on elegance, authenticity, and emotional connection.

Fairmont Doha combines contemporary style with warm, energetic service, creating memorable stays through outstanding guest care and a strong sense of place.

Together, these properties offer a motivating environment for hospitality professionals who are driven by excellence, individuality, and the opportunity to help shape remarkable guest moments every day.

Application Process

After applying, candidates will receive an email from a partner assessment provider asking them to set up a profile and complete a questionnaire. This step is compulsory for the candidature to be reviewed, as it helps evaluate alignment with the role and the organization’s luxury service culture.

Role Summary

The Restaurant Supervisor will lead day-to-day restaurant activity, uphold premium service standards, maintain smooth operations, and support the management team in meeting business goals. The role includes directing service staff, coordinating dining service, responding to guest needs, and ensuring adherence to company procedures along with hygiene, food safety, and workplace health standards.

Key Responsibilities

• Direct and coordinate restaurant team members throughout assigned shifts.
• Deliver fast, polished, and individualized guest service that reflects luxury hospitality expectations.
• Oversee service quality, restaurant presentation, and cleanliness to ensure brand compliance.
• Support onboarding, coaching, training, and performance follow-up for team members.
• Handle reservations, table planning, and guest movement to improve the dining experience.
• Respond to guest comments and resolve service concerns promptly and professionally.
• Assist with stock oversight, inventory tracking, and routine operational documentation.
• Maintain full compliance with food safety, sanitation, and occupational health and safety standards.
• Work closely with the kitchen and other departments to ensure coordinated service.
• Help drive revenue, productivity, and guest satisfaction objectives.

Requirements

• Prior supervisory experience in an upscale restaurant or luxury hospitality setting.
• Well-developed leadership, communication, and interpersonal abilities.
• Strong guest-service mindset with effective issue-resolution skills.
• Working knowledge of food and beverage service, operational standards, and safety regulations.
• Comfort working in a busy, diverse, and multicultural workplace.
• Good command of English; knowledge of additional languages will be an asset.
• Ability to represent the Raffles & Fairmont brand promise consistently in all interactions.
• Commitment to an inclusive workplace where every person feels respected and valued.
• Ability to help build a setting where colleagues are supported, empowered, and recognized.

Eligibility

Professionals with previous supervisory experience in high-end dining or luxury hotel operations are suitable for this role. The position is intended for candidates who can work on-site in Doha Metropolitan Area and are prepared to follow the organization’s assessment-based application process.