Retail Store Manager

Role Overview

This position owns the overall performance of a retail store, including sales growth, team leadership, supply chain coordination, profitability, compliance, and the in-store customer experience. The role also involves keeping the business at break-even or better, supporting employee engagement, maintaining standard operating procedures, and ensuring the store presentation aligns with visual merchandising expectations.

Core Accountabilities

• Drive store revenue and anticipate future sales opportunities.
• Improve store profitability and support EBITDA growth.
• Track service-level performance and keep the store aligned with the annual operating plan.
• Build a strong talent pipeline to support future new store openings.
• Strengthen team capability and contribute to business topline performance.
• Maintain store excellence standards and SOP compliance.
• Support brand positioning, project execution, financial planning, and budgeting.
• Work toward category gross margin goals and overall store targets.
• Reduce shrinkage through regular audits and controls.
• Keep the store financially healthy by monitoring bottom-line performance and operating costs.
• Manage inventory ageing, stock turns, and negative inventory control.
• Track competition on product, pricing, and promotions, and share timely feedback.
• Execute store marketing initiatives, promotional campaigns, and events.

People Leadership

• Manage attrition and support employee happiness and engagement.
• Identify, recognize, and develop high-potential employees.
• Optimize manpower allocation across categories.
• Provide functional and behavioral training support.
• Coach sales associates through training and career planning.
• Keep the team updated on new products, brands, and selling techniques.
• Ensure periodic reviews and feedback are completed for all store employees.

Process, Policy, and Compliance

• Monitor sales and inventory planning.
• Follow Mockshop guidelines.
• Ensure full implementation of SOPs by the team.
• Conduct regular SOP training sessions.
• Maintain store ranking and audit standards.
• Meet statutory compliance and operational requirements.

Customer Experience

• Ensure visual merchandising standards are followed across the store.
• Make sure the team responds to customer needs effectively.
• Recommend suitable products, services, and customer-care solutions in a timely way.
• Maintain the customer base and engage them regularly through store updates and promotions.
• Achieve targets for conversion, Available To Ship (ATS), and NOB.
• Work toward an NPS score above 85%.

Education and Experience

Applicants should hold a graduation or post-graduation qualification and bring 3 to 9 years of relevant experience.