Shop Supervisor

About the role

This permanent full-time retail supervisor position is based at the Jimboomba store, which is due to open soon. The role sits within Lifeline Queensland, part of a wider network that delivers crisis support, training and retail activity to help people in need. By leading the store well, you will contribute to a charity retail model that turns donated goods into funding for suicide prevention and crisis support services.

The pay rate is $28.12 per hour plus superannuation, not-for-profit salary packaging, and a commission program for strong performers. Applications are assessed as they come in, so the vacancy may close early if a suitable candidate is identified.

What you'll do

• Lead day-to-day store operations and allocate work where needed to keep the business running smoothly and sales goals on track.
• Work with employees and volunteers to monitor pricing, merchandising, promotions and selling methods so profitability improves over time.
• Keep communication flowing between the store team, regional support teams and outside stakeholders, and help resolve customer questions and complaints.
• Spot trends, concerns and opportunities by listening to customer feedback and reviewing selling performance.
• Set priorities, organise work and align objectives with the wider business strategy.
• Coach team members each day and support their growth so performance goals link to business outcomes.

What we're looking for

• Genuine commitment to Lifeline’s purpose, with the ability to explain and represent it clearly.
• Proven background in retail management, or hospitality management with retail exposure, plus experience coaching and mentoring others.
• Strong customer service focus with the confidence to go beyond expectations.
• Willingness to learn all core store functions, including service, visual presentation, online marketing and stock control.
• Ability to help build a values-led, inclusive and safe workplace that attracts and keeps capable staff and volunteers.
• Comfort discussing and promoting events and campaigns to improve results.
• Skill in identifying issues and opportunities through customer insight and sales trends.
• Experience setting priorities, meeting daily deadlines and planning for short-term goals.
• Well-developed problem-solving and influencing abilities.
• Capability with retail business systems, POS tools and Microsoft Office.

Benefits and extras

• Salary packaging that can reduce tax and increase take-home pay, including everyday living expenses and bills up to $15,900 per year and meal entertainment up to $2,650 per year.
• Staff purchase discounts through the team member buying program.
• Access to a rewards and recognition platform with discounts at hundreds of retailers, annual awards, wellbeing support and employee assistance programs.
• 12 weeks of paid parental leave and 2 weeks of paid partner leave after 6 months of service, in addition to the government scheme.
• Diversity and inclusive leave options, including paid gender affirmation leave and cultural leave for occasions such as Lunar New Year, Diwali, Ramadan and NAIDOC Week.
• Career growth opportunities in a role designed to challenge you and make a meaningful contribution.
• Flexible working arrangements to help support work-life balance.
• A positive, respectful and values-driven team environment focused on service to others.

About the organisation

You will also be joining the broader UnitingCare family, a major Queensland not-for-profit employer with more than 16,500 staff and 9,000 volunteers across several brands and services. The organisation has a long history of serving communities for more than 100 years.

Child safety

• The organisation is committed to being child safe and child friendly.
• It provides welcoming, safe and nurturing services for children.
• It works to prevent child abuse and neglect within its services.
• It responds promptly and appropriately if abuse or neglect occurs.
• It follows Child Safe Standards and the Reportable Conduct Scheme.

Diversity and inclusion

Everyone is welcome. The organisation offers equal opportunity regardless of sex, race, culture, sexual orientation, disability or gender identity, and strongly encourages Aboriginal and Torres Strait Islander applicants as part of its reconciliation commitments.

Safety and safeguarding

The workplace and services are intended to be safe and welcoming for children, young people, adults and older people. Recruitment and employment practices are designed to help prevent abuse, harm and exploitation across the organisation and the communities it supports.