SOC/NOC Analyst

About Mars Telecom Systems

MARS Telecom Systems is an ISO 9001:2015 certified and CMMi Level 3 v 3.0 Appraised company specializing in software product development solutions and outsourced development services. With deep expertise in telecom, networking, convergence, and custom application development, MARS provides exemplary software product development and QA services to global clients. Our proven practices, global delivery models, state-of-the-art development centers in Hyderabad and Bangalore, India, and a talented team of domain specialists ensure clients achieve optimal returns on their IT investments.

Key Responsibilities

• Monitor network infrastructure, security information and event management (SIEM) tools, and alerting dashboards continuously, 24x7x365.
• Conduct initial triage of security alerts, network anomalies, and system alarms, classifying and prioritizing incidents based on defined severity levels.
• Create, update, and close incident tickets accurately within the ticketing system, documenting all actions taken.
• Escalate unresolved or high-severity incidents to Tier 2/3 analysts or engineering teams, adhering to established runbooks and escalation procedures.
• Perform basic troubleshooting for network connectivity issues, VPN failures, server outages, and device health alerts.
• Execute defined response playbooks for common threat types, including phishing, malware alerts, and brute-force attempts.
• Conduct routine health checks on network devices, servers, and security appliances.
• Contribute to the maintenance of SOC/NOC documentation, runbooks, and standard operating procedures.
• Participate in shift handover briefings, effectively communicating open issues and ongoing incidents to the incoming analysts.
• Support compliance monitoring and log review activities as required.

Required Qualifications

• Possess an Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent practical experience.
• Have 0-2 years of experience in a NOC, SOC, help desk, or IT operations role.
• Demonstrate a fundamental understanding of TCP/IP networking, the OSI model, DNS, DHCP, and common network protocols.
• Exhibit familiarity with Windows and Linux operating systems.
• Be able to read and interpret basic log data from firewalls, routers, switches, and endpoint tools.
• Possess strong attention to detail and the ability to manage multiple open issues concurrently.
• Communicate clearly, both verbally and in writing, for incident documentation and escalation.
• Be available to work rotating shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Hold a CompTIA Security+, Network+, or equivalent certification, or be actively pursuing one.
• Have hands-on experience with SIEM platforms such as Splunk, IBM QRadar, or Microsoft Sentinel.
• Possess exposure to ticketing systems like ServiceNow, Jira, or Remedy.
• Be familiar with IDS/IPS, endpoint detection and response (EDR), or vulnerability management tools.
• Have experience with scripting languages (Python, Bash, or PowerShell) for basic automation or log analysis.
• Understand the MITRE ATT&CK framework and common threat actor tactics, techniques, and procedures (TTPs).

Tools & Technologies

The role involves working with SIEM platforms (Splunk / QRadar / Sentinel), EDR solutions (CrowdStrike / Sentinel One), Firewall platforms (Palo Alto / Fortinet / Cisco), network monitoring tools (SolarWinds / PRTG / Nagios), VPN platforms, ticketing systems (ServiceNow / Jira), Microsoft 365, and Active Directory.

Work Environment

This position operates within a 24x7 operations center and requires flexibility in shift scheduling. Analysts will work as part of a team with defined escalation paths to senior engineers and management. The company provides ongoing training and certification support to foster career growth within the NOC/SOC.

Additional Information

This is a full-time, onsite position located in Hyderabad, India.