Student Advisor

About the Company

Think Academy U.S. is a newly launched ed-tech organization in the United States and operates as a wholly owned subsidiary of TAL Education Group (NYSE: TAL). The company focuses on K-12 extracurricular learning through science-driven and technology-enabled teaching. Its mission is to help children build critical thinking and logical reasoning while supporting their learning goals through innovative instruction. The broader TAL ecosystem serves more than 6 million students each week across online and offline platforms.

Role Overview

Think Academy U.S. is hiring a full-time Student Advisor to support elementary and middle school programs. In this role, you will guide parents with tailored recommendations, answer questions about offerings, and help families choose the most suitable learning solutions. The position requires strong communication, a service mindset, quick thinking, and the ability to respond to client needs in a timely and thoughtful way.

Work Schedule and Start Date

This is a full-time position with a workload of about 30 to 40 hours per week. The role may convert to a full-time exempt position depending on performance. The intended start is as soon as possible. Evening and weekend availability may be required.

Key Responsibilities

• Join training sessions to gain a solid understanding of the company’s programs, products, and user needs.
• Respond to parent and client questions about classes, schedules, teaching approaches, and enrollment steps.
• Reach out to prospective customers by phone, email, and social media to explain course options and communicate the value of the programs.
• Build trust with parents by learning about their children’s academic needs and suggesting the right fit from the available offerings.
• Create and carry out plans to meet weekly and monthly enrollment goals while improving conversion rates.
• Track sales results and adjust your approach to improve performance over time.
• Work closely with academic, marketing, and operations teams to ensure enrollment activity aligns smoothly with program delivery.

Requirements

• A bachelor’s degree is required; candidates with a background in teaching or education are preferred.
• At least 1 to 2 years of experience in education, sales, or customer service is preferred.
• Strong fluency in both English and Mandarin is required, along with the ability to communicate clearly with parents and students.
• A genuine interest in education and student success, along with empathy for parent concerns, is important.
• Applicants should be responsive, dependable with deadlines, and able to maintain a professional, solutions-focused attitude.
• The role requires flexibility to work 30 to 40 hours per week, including evenings and weekends when needed.
• Good teamwork, initiative, resourcefulness, and problem-solving ability are expected.

Compensation and Benefits

• Competitive hourly pay of $25 plus performance bonus.
• Commission opportunities tied to performance.
• Paid training from the start of employment.
• Professional development through hands-on experience in communication, strategy, and problem-solving.
• 401(k) matching and insurance coverage, including health, dental, and vision.
• Remote flexibility, allowing you to work from a location that suits you.

Equal Opportunity Notice

Think Academy is committed to equal employment opportunity. All qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.