Supply & Logistics Coordinator

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, a leading open-source smart home platform utilized by millions of households globally. Established to ensure the project's long-term viability, Nabu Casa partnered with the Open Home Foundation in 2024 to champion various open-source initiatives. Our core values of privacy, user choice, and sustainability are integral to all our operations and product development.

As a self-funded entity without external investors, our revenue stems directly from user subscriptions to Home Assistant Cloud and hardware sales, ensuring our focus remains on our employees and users. We also actively support other open-source projects, including those in hardware, standards, and voice technology.

The Role

Nabu Casa is seeking a dedicated Supply Chain Coordinator to manage the complete lifecycle of our hardware products, from manufacturing partners to global distributors and end-users. This role is crucial for maintaining the reliable supply of Home Assistant hardware to our international customer base.

You will be responsible for the daily operations, including purchase order management, manufacturer liaison, logistics coordination, distributor support, inventory oversight, and handling returns (RMAs). A key aspect of this position will be to develop and document standardized, repeatable processes for these functions as the company expands.

As part of our ongoing commercial expansion, we are strengthening our Commercial team with strategic hires to support the next phase of Nabu Casa’s global operations and partner network. This position will be instrumental in scaling our international hardware operations across diverse regions and distribution channels.

We are hiring due to rapid growth and the need for dedicated ownership to ensure scalability. You will be empowered with significant autonomy from the outset; you will be the primary point of contact for resolving issues such as shipment delays, urgent distributor needs, or stock allocation challenges.

You will collaborate closely with the Global Channel Manager, Hardware team, and Finance department, as well as directly with manufacturers, distributors, and logistics providers. Reporting to the VP Commercial, based in Norway, you will be an integral part of the Commercial team.

Why This Role and Why Now

• Own a Function, Not a Task Queue: This is an opportunity for individuals with prior logistics or supply chain coordination experience in more structured environments to take full ownership and independently manage the entire supply chain function. Success is defined by the seamless operation of the supply chain with minimal oversight.
• Build and Structure: As a lean organization with minimal established processes, you will have the chance to implement best practices, create Standard Operating Procedures (SOPs), and shape the supply chain function as the company grows.
• Operational and Strategic Impact: Beyond daily management, you will analyze forecast data to inform purchasing decisions and leverage modern tools, including AI-assisted workflows, for enhanced efficiency.
• AI-Powered Support: We utilize AI to augment our team's capabilities, not to replace them, ensuring our employees are supported by advanced technology.
• Stable and Mission-Driven: As a profitable company funded by our community, you will contribute to a product that reaches millions of homes, aligning with strong values of privacy, choice, and sustainability.

What You'll Do

• Oversee the complete supply chain for hardware products, from manufacturers to distributors across various international regions.
• Initiate and manage purchase orders with manufacturers, meticulously tracking them through to final delivery.
• Engage directly with manufacturers to manage lead times, production schedules, shipment planning, and address any operational issues.
• Provide essential back-office support to distributors, including order coordination, delivery status updates, and prompt issue resolution.
• Maintain accurate order flow, inventory levels, and data within the NetSuite ERP system.
• Manage partial shipments, strategic stock allocation across regions, and overall inventory coordination.
• Coordinate global logistics operations in partnership with freight forwarders and logistics providers.
• Administer the end-to-end RMA process, encompassing coordination, root-cause analysis, and reconciliation with manufacturers.
• Analyze forecast data and current inventory levels to guide strategic purchasing decisions regarding order timing and quantities.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) and other supply chain documentation.
• Identify operational bottlenecks and drive continuous improvements within the supply chain to support company scaling.
• Collaborate effectively with the Hardware, Commercial, and Finance teams to ensure alignment across departments.

What You Need To Have

• A minimum of 4 years of experience in supply chain, logistics, purchasing, or operations, with demonstrated hands-on ownership.
• Direct experience in managing manufacturer relationships, including placing and overseeing purchase orders, and coordinating lead times and production schedules. Prior experience with Asian manufacturing partners is highly desirable.
• Proficiency in communicating with international manufacturing partners, particularly in Asia, understanding professional etiquette and adapting communication styles appropriately.
• Practical knowledge of inventory management, stock allocation strategies, and handling partial deliveries, with a proven ability to solve these challenges.
• Experience coordinating international shipments and managing global logistics.
• Familiarity with an ERP system (such as NetSuite, SAP, or Odoo), including proficiency in placing POs and managing deliveries within the system.
• A history of establishing structure, including documenting processes, writing SOPs, and improving workflows, ideally drawing from established supply chain practices.
• The capacity to work independently with a high degree of ownership in a dynamic, fast-paced environment with minimal formal structure.
• An analytical approach, with the ability to utilize reporting and forecast data to inform decision-making.
• Strong organizational, problem-solving, and communication capabilities.

It Would Be Great If You Also Have

• Specific experience utilizing NetSuite.
• Background in hardware, consumer electronics, or e-commerce operations, particularly with direct manufacturer engagement.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience with Home Assistant and an appreciation for open-source, community-driven products.

What We Offer You

Nabu Casa operates as a fully remote company, enabling employment for individuals worldwide. You will be employed as a regular salaried employee in your country of residence, with no work visa requirements. This is a full-time position requiring 40 hours per week. While there isn't a fixed daily schedule due to our remote nature, we aim for at least three hours of overlap during the workday for effective team communication. You will join the Commercial team and report to the VP Commercial, based in Norway (UTC +01:00 / +02:00).

Employee well-being is a cornerstone of Nabu Casa. We provide all legally mandated benefits for your country of residence. Additionally, we offer a baseline set of benefits to all employees globally:

• Five weeks (25 days) of paid annual leave.
• Fourteen days of paid sick leave, provided if your local laws classify them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave within the first year post-birth, with Nabu Casa covering any shortfall if local laws provide less.
• A budget for home office equipment upon commencement, with the option to retain the equipment after three years of service.
• A monthly allowance for smart home technology to stay current with the latest advancements.
• A 50% contribution towards your home internet connection costs.
• Opportunity to dedicate work time to maintaining personal Home Assistant-related side projects.

Nabu Casa strives to offer a total compensation package at the 75th percentile of local market rates for the role, seniority, and location. Approximate annual compensation ranges for primary operating countries are:

• Greece: 34,000 - 46,600 EUR
• Hungary: 15,000,000 - 19,600,000 HUF
• Italy: 49,100 - 67,100 EUR
• Poland: 260,000 - 330,000 PLN
• Portugal: 44,500 - 59,700 EUR
• Romania: 178,000 - 221,000 RON
• Spain: 49,000 - 68,000 EUR
• UK: 56,200 - 74,000 GBP

For other countries, compensation will be discussed during the initial interview.