Team Lead

About the Company

Moder, earlier known as Archwell Operations, is part of Archwell Holdings and was established in 2017. It is a technology-led outsourcing organization focused on serving the US mortgage, insurance, and banking sectors. The company supports clients through complete, component-based outsourcing models, ranging from individual projects to becoming a seamless extension of a customer’s service or operations team. Its approach combines domain knowledge, workflow improvements, and modern technology to strengthen in-house processes and improve the financial health of client organizations.

Role Overview

The opening is for a Team Lead for the UW function in a work-from-office setup in Chennai.

Key Responsibilities

• Build a positive team atmosphere that encourages open and effective communication.
• Define team objectives clearly and ensure everyone understands the targets.
• Assign work, manage deadlines, and keep operations on track.
• Track daily team output and share performance updates using key metrics.
• Inspire team members to stay engaged and deliver consistently.
• Identify learning gaps and provide coaching where needed.
• Hear out employee concerns and resolve conflicts or issues promptly.
• Appreciate strong performance and acknowledge achievements.
• Promote innovation, ownership, and willingness to take calculated risks.
• Plan and coordinate team-building activities to strengthen collaboration.

Experience and Skill Expectations

Candidates should bring at least 2 years of Team Lead experience documented in formal records and 4 to 5 years of underwriting experience. The role also calls for strong interpersonal ability, clear written and verbal communication, leadership, decision-making, organization, and time management skills. A solid understanding of performance metrics and proficiency in Microsoft Office are also required.

Eligibility

This role is open to any graduate candidate who meets the experience and skill requirements.