Team Lead - Sales

About the Company

Fibe is a fast-growing consumer lending platform in India that serves young, digital-first, and ambitious customers. Its product suite includes cash loans as well as focused lending solutions for sectors such as healthcare, education, and green finance, helping make credit more accessible. The company has scaled quickly into a strong market position among middle-income and underserved customer segments. It has recently been upgraded to A- by CARE Ratings and has funding access from leading banks and NBFCs. Fibe has crossed 7 million loans disbursed, representing more than Rs. 26,000 Cr, and is certified under ISO/IEC 27001 for information security.

Recognitions include BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver), ET Healthcare Awards 2024 for Excellence in Affordable Healthcare Financing, Entrepreneur 2024 Founder of The Year and Best Innovation in Financial Services, G20 Digital Innovation Alliance Best Startup in Fintech, and Great Place to Work certification.

Role Summary

This position is suited to a professional who has already led a team and is ready to take stronger ownership of business results, target achievement, and people development. You will lead a telesales team and be responsible for day-to-day execution, performance tracking, and coaching.

Key Responsibilities

• Lead a team of 15 to 20 telesales executives and guide them toward consistent performance.
• Track everyday and monthly metrics such as call volumes, conversions, and revenue contribution.
• Review calls, share live feedback, and coach team members to improve selling effectiveness.
• Push the team to meet and surpass sales goals on a regular basis.
• Support onboarding and training of new hires to strengthen the overall team capability.
• Make sure quality and compliance expectations are followed at all times.
• Spot underperformance, diagnose gaps, and implement corrective action quickly.
• Build a high-energy, accountable, and result-oriented sales environment.

Requirements

• A graduate degree is mandatory.
• 2 to 4 years of work experience in telesales or BPO sales.
• Prior experience leading a team of about 15 to 20 members.
• Sound knowledge of sales numbers and call center KPIs.
• Strong communication skills and the ability to manage people well.
• A practical, hands-on approach with a strong focus on targets and execution.

Eligibility

Open to any graduate who meets the experience and team-handling requirements.

Additional Information

This is a leadership role with direct accountability for team output, conversion improvement, and operational discipline.