Team Leader

Role overview

The Team Leader is a member of the store leadership group and helps the Store Manager and Assistant Store Manager run day-to-day retail operations.

Key duties

• Guide and supervise store associates while offering direction and day-to-day support.
• Handle merchandising, shelf replenishment, and the unpacking/boxing of incoming shipments.
• Make sure customer service remains at a high standard.
• Carry out manager-on-duty responsibilities, including breaks, timekeeping, and attendance oversight.
• Maintain visual merchandising presentation across the store.
• Respond to customer concerns and work toward quick, effective resolution.
• Keep the store safe, tidy, and clean.
• Support cash handling, opening procedures, and closing procedures when required.
• Take part in inventory activities and employee training.
• Track assigned work, and assist with hiring and performance management activities.

Experience and qualifications

Applicants should have at least one year of retail experience, along with one to two years in a supervisory position. The role suits someone who wants to grow within the company and can work with day, evening, and weekend availability. Strong leadership, communication, multitasking, and prioritization skills are important, especially in a busy high-volume retail setting.

What the employer offers

• A varied and engaging workplace.
• Competitive pay and benefits for eligible employees.
• A company-matched pension plan for eligible employees.
• Structured training and onboarding support.
• Opportunities for internal career advancement.

Important note on benefits

Full-time benefits apply only to full-time employees. Full-time status is reached after working 25 hours per week for 16 consecutive weeks, with a one-week allowance below 25 hours.

Recruitment note

Artificial intelligence is used only as part of the evaluation process to support recruitment. It is not used to make rejection decisions, and all final hiring decisions are made by a human recruiter.