Front Store Supervisor

Role overview

This position sits within a locally owned and operated Shoppers Drug Mart store and is focused on supporting the delivery of health, beauty, and convenience services while keeping customer needs at the heart of daily operations.

Summary

The Front Store Supervisor is responsible for overseeing customer service activities, with an emphasis on cash handling, cashier support, and merchandising execution.

Key responsibilities

People leadership and training

• Make sure cashier and merchandising team members follow store rules, policies, and operating processes.
• Train cashiers and merchandisers on their daily duties and job requirements.
• Offer ongoing direction, coaching, and support.

Loss prevention and cash controls

• Ensure all required loss-prevention measures are carried out properly.
• Handle daily cash office inventory tasks and cashier tracking records, including tracking sheets and PC Optimum processes.

Customer service

• Ensure team members maintain a professional appearance that matches the store’s uniform standards.
• Respond to customer questions about product locations, rainchecks, and similar concerns.
• Resolve customer problems such as refunds and exchanges in line with store guidelines.
• Encourage customers to participate in the CSI Survey.

Merchandising

• Keep shelves neat, clean, well organized, and properly rotated.
• Set up and remove product displays as directed by the AFSM or FSM.

General store support

• Maintain housekeeping standards and a strong store presentation.
• Follow all health and safety requirements.
• May be required to support clerical and banking tasks.
• Adhere to all store policies, procedures, and loss-prevention rules.
• Carry out additional duties as needed, including cashier responsibilities when necessary.

Qualifications and work style

The role calls for sound judgment, practical planning ability, independent thinking when organizing the store, and strong problem-solving skills to support customer satisfaction.

Experience and capabilities

The ideal candidate is computer-literate, well organized, efficient with time management, and familiar with products and supplies.

Compensation and hiring notes

The hiring range for this position is $17.15 to $17.50 per hour. Pay may vary depending on a candidate’s experience, knowledge, and the geographical region of the store. This is a newly created role. The company also notes that it uses artificial intelligence to help screen, assess, and/or select applicants for this position.

Why this workplace

Employees work for a local business owner with the support of a national brand. The store offers a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

Inclusion and accommodation

The organization states that diversity is viewed as a strength that helps better serve local communities. Accommodation is available upon request for applicants and colleagues with disabilities.

Compliance

Following laws and regulations is treated as an essential part of doing the right thing and is a core part of the company’s Code of Conduct.