Manager Continuous Improvement Case Services

Role overview

The Ministry of Justice’s Digital Office is seeking an experienced people leader with ITIL expertise and a DevOps background to join the Case Services team. This team is responsible for delivering and maintaining the digital services that support the day-to-day functioning of Courts, Tribunals, and the Judiciary.

This position plays a central leadership role in Case Services, with accountability for lifting operational performance and continuously improving digital service delivery. The environment is collaborative and inclusive, with a strong focus on helping people do their best work.

What you will do

• Lead and manage a team of around 10 staff members.
• Guide improvements in development practices toward continuous integration, continuous delivery, and DevOps ways of working.
• Help put in place goals, policies, procedures, systems, and operating practices that support strong development and support frameworks.
• Create and roll out practical approaches that improve application supportability and operational effectiveness.
• Oversee configuration management, operational support, and the introduction of ITIL processes across the Case Services portfolio.

Skills and experience needed

To be successful in this role, you should bring a leadership style that is collaborative and inclusive, along with the ability to form and sustain productive working relationships. You will need experience leading teams involved in project delivery, operations support, and incident management, as well as a background in providing ongoing systems support after project completion.

Strong people leadership capability is essential, including a history of developing high-performing teams. You should also be an effective communicator who can work with varied audiences, handle complex matters, and maintain strong business relationships both within the organisation and across a wider professional network.

About the Ministry of Justice

Te Tāhū o te Ture - the Ministry of Justice is focused on building and maintaining public trust in the law of Aotearoa New Zealand. The organisation values diversity and inclusion, and welcomes people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

Benefits

• 22 days of annual leave.
• Flexible working hours where practical.
• Access to an online professional development portal.
• Membership in a range of inclusive and proactive networks.
• Opportunity to build a broad range of skills and experience across the organisation.

Salary

The salary for this position is expected to sit between NZD 128,427 and NZD 176,789, depending on skills and experience.

Application details

Applicants are asked to submit a CV and cover letter through the online application process. A detailed position description is available, and enquiries can be sent to recruitment@justice.govt.nz with “MOJ XXX” included in the subject line.

Applications close on 14 July 2026. The hiring team may review CVs and begin interviewing suitable candidates before the closing date.

Additional information

Closing date is 14 July 2026. No vacancy count was provided. No start date or duration was specified.