Reception Talent

About the Company

Hovario Group combines traditional hospitality values with a modern service mindset. The company focuses on delivering a professional, welcoming experience for hotel guests and customers at all times.

As a family-run staffing provider, the business specializes in outsourcing night audit services for the hotel industry. With many years of sector experience, it has grown alongside partner hotels and now supports projects across several locations in Germany, including Hamburg, Berlin, Leipzig, Bremen, and Rostock.

The work environment is built around reliability, professionalism, and mutual respect. The role offers room to work independently, take responsibility, and develop personally.

Role Overview

In this full-time, on-site position in Hamburg, you will be the first point of contact for guests at the hotel reception. The role centers on creating a smooth front-desk experience and maintaining a warm, professional atmosphere.

Key Duties

• Handle guest arrivals and departures through check-in and check-out processes.
• Answer incoming phone calls and manage telephone enquiries.
• Respond to reservation requests and general information queries.
• Coordinate communication with guests and internal departments.
• Carry out administrative tasks and maintain records in the system.
• Support cash handling and cashier-related duties.
• Help ensure the reception desk runs efficiently throughout the shift.
• Resolve guest concerns in a service-focused and courteous manner.

What We’re Looking For

• Enjoy interacting with people and providing guest service.
• A friendly, polished, and professional presence.
• Strong communication abilities.
• Ideally, some initial background in reception, front office, or service work.
• Confidence when dealing with guests and handling enquiries.
• Good organizational skills and a sense of accountability.
• Clear and professional phone etiquette.
• Structured, careful, and dependable work style.
• Basic knowledge of MS Office and digital tools.
• Very good German skills and good English skills.
• Willingness to work shifts and weekends.
• Reliability, teamwork, and a strong service mindset.

Career Switchers Welcome

Applicants without prior hospitality experience are encouraged to apply if they bring enthusiasm for working with people, a service-oriented mindset, and a willingness to learn. Full onboarding and support will be provided to help new team members settle into the role successfully.

How to Apply

If this sounds interesting, you can send your CV to the contact address provided by the employer.