Receptionist

Role overview

University College London Hospitals NHS Foundation Trust is hiring an experienced Receptionist to support its Outpatients Service at the National Hospital for Neurology and Neurosurgery. This front-of-house position is central to creating a professional, friendly, and well-organised experience for patients, visitors, and clinical teams.

The role involves welcoming patients, arranging and confirming appointments, answering telephone enquiries, and keeping hospital systems updated with accurate information. It also requires a strong focus on confidentiality, smooth clinic flow, and clear communication with a range of multidisciplinary colleagues.

Because the department works in a busy, fast-moving setting, the Receptionist helps ensure that daily operations run efficiently while contributing to a high standard of patient care.

Key duties

• Work across one of the department’s five high-traffic reception points.
• Greet patients as the first point of contact and handle general enquiries in a helpful manner.
• Book, confirm, and check in patients for clinic appointments.
• Provide administrative support to consultants, junior doctors, allied health professionals, and nursing teams.
• Manage telephone calls and respond to questions calmly, compassionately, and professionally.
• Maintain accurate records and data entry across hospital systems.
• Protect patient confidentiality at all times.
• Support the efficient running of clinics and help services stay on schedule.
• Use initiative, work proactively, and contribute ideas to improve day-to-day working practices.
• Uphold Trust values and help maintain a consistently high level of service and patient care.

What the role requires

• Experience working as a receptionist or in a similar front-of-house/admin role.
• Strong communication, organisation, and IT skills.
• Ability to stay composed under pressure and handle multiple tasks at once.
• Confidence in managing your own workload independently.
• Sensitivity to patient needs and a commitment to improving the patient experience.
• Ability to work effectively within a busy healthcare environment.

Additional information

UCLH is one of the most complex NHS trusts in the UK, serving a broad and diverse patient population from London, across the UK, and internationally. Its services are academically led and combine acute and specialist care with education and research.

The trust delivers care across eight sites: University College Hospital (including the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, and University College Hospital at Westmoreland Street.

UCLH specialises in women’s health and in the treatment of cancer, infection, neurological, gastrointestinal, and oral conditions. It also provides specialist support services including critical care, imaging, nuclear medicine, and pathology.

The organisation has a strong commitment to diversity, equality, and improving the working lives of staff. It also operates a smoke-free policy across all premises.

UCLH is working towards sustainability goals, including net zero for direct emissions by 2031 and indirect emissions by 2040.

Contact for informal enquiries

Ms Sharon Griffiths, Assistant General Manager

Email: Sharon.griffiths9@nhs.net