Shift Manager – Café Operations

Role Overview

This position is for a Shift Manager to oversee daily café operations at an airport outlet in Mumbai. The role sits within the Operations function and reports to the Store Manager or Area Manager. The main goal is to keep shift operations running smoothly while protecting service quality, food standards, customer satisfaction, and airport compliance.

Shift Operations

• Take ownership of the café’s full operations during the assigned shift.
• Make sure the outlet opens and closes on time in line with airport operating schedules.
• Track customer flow during busy airport periods and manage queues efficiently.

Team Management

• Supervise the café team working on the shift and provide day-to-day guidance.
• Assign work, coordinate break schedules, and ensure the team is staffed appropriately.
• Encourage the team to achieve service, quality, and sales goals.

Customer Experience

• Deliver fast, polite, and professional service to every customer.
• Address customer questions and resolve escalations in a timely manner.
• Maintain the brand’s standards for service quality, product quality, and cleanliness.

Food, Beverage & Quality Control

• Ensure all food and beverage items are prepared according to the defined SOPs.
• Keep a close watch on hygiene, food safety, and cleanliness practices.
• Review product quality and presentation regularly.

Inventory & Cash Handling

• Monitor stock consumption and coordinate replenishment as needed.
• Follow FIFO practices and help reduce wastage.
• Handle cash carefully, verify billing accuracy, and complete shift-level sales reconciliation.

Compliance & Airport Protocols

• Follow airport safety, security, and access requirements at all times.
• Ensure grooming, discipline, and ID compliance are maintained.
• Coordinate with airport authorities whenever operational support is needed.

Reporting & Documentation

• Prepare shift reports, sales summaries, and incident logs.
• Escalate operational issues, staffing shortages, and maintenance concerns without delay.

Skills & Competencies

• Strong leadership and team supervision abilities.
• Comfort working in a fast-moving, high-pressure airport setting.
• Clear communication and practical problem-solving skills.
• Working knowledge of POS systems, cash management, and inventory handling.
• Customer-first mindset with strong attention to detail.

Education & Experience

A graduate degree is preferred, though 12th pass candidates may also be considered. The ideal profile has 3 to 6 years of experience in QSR, café, or food service operations. Experience in airport, mall, or other high-footfall environments is an added advantage. Independent shift management experience is required.

Work Requirements

• Must be open to rotational shifts, including early mornings, late nights, weekends, and holidays.
• Should be able to remain on foot for extended periods.
• Must be comfortable operating within airport security and compliance rules.

What We Offer

• A leadership opportunity at a premium airport café location.
• Room for career growth within café and QSR operations.