Assistant Customer Service Manager

Role overview

This position sits within the Rural Banking arm of Retail Banking and plays an important part in running branch operations smoothly in rural markets. The role supports business growth by keeping day-to-day activities efficient, compliant, and customer-focused. It also serves as the main keeper of rural banking records at the branch while helping introduce practical, technology-enabled and cost-conscious operating methods.

Key responsibilities

• Manage daily branch administration and operational activities while following bank policies and procedures closely.
• Ensure customers at the rural branch receive timely and reliable service.
• Enter customer and application details, create IDs, and complete account opening data accurately.
• Review and verify documents such as KYC records, application forms, and loan-related paperwork.
• Process cash and clearing transactions in line with operational rules and standards.
• Help the branch maintain a strong audit score by keeping documentation complete and processes disciplined.
• Provide high-quality service to both internal teams and external customers.
• Support operational, compliance, lending, and risk-related practices as part of the branch’s business strategy.
• Contribute to quality improvement efforts that reduce turnaround time and strengthen service-level commitments.
• Use automation and digital tools to improve process speed and efficiency.

Additional responsibilities

• Suggest practical process changes that can improve service quality and operational effectiveness.
• Assist with community development and financial inclusion efforts in rural locations.

Education

A bachelor’s degree in any field is preferred.

Experience

Prior experience of at least 2 years in branch operations, customer service, or rural banking is desirable.

Skills and attributes

• Working knowledge of banking operations and rural customer requirements.
• Strong planning, coordination, and office administration abilities.
• Careful attention to detail with a strong compliance mindset.
• Comfort with data entry, documentation, and transaction processing.
• Ability to juggle multiple tasks while maintaining service timelines.
• Understanding of audit requirements and operational risk controls.
• Good verbal and written communication skills.
• Strong interpersonal skills for working with customers and internal stakeholders.

Other information

This role is based in Biaora, Madhya Pradesh, India and is a full-time onsite position. The source did not specify salary, incentives, number of vacancies, or start date.