Chief Operating Officer

About the Company

hellocare.ai provides AI-enabled virtual care infrastructure that blends software, proprietary devices, and artificial intelligence to reshape care delivery across hospitals, home care, and primary care environments. Its platform includes virtual nursing, virtual patient observation, telehealth, patient engagement, digital whiteboards, room signage, remote patient monitoring, and AI-based automation for clinical workflows. The company also offers AI-powered fall prevention and detection tools designed to improve inpatient safety.

Backed by a recently announced $47 million growth round from leading health systems, the business is expanding quickly across the United States to serve growing demand for more efficient care models.

Its broader goal is to connect healthcare and technology so care becomes more accessible, scalable, and efficient for both providers and patients.

Role Summary

This senior leadership position reports directly to the CEO and Founder. The COO will oversee day-to-day operations, guide execution across the organization, and help ensure the company’s solutions are delivered reliably as the business scales. The role is based on-site in Clearwater, Florida, and is focused on building operational strength, improving delivery, and supporting the company’s mission to modernize healthcare operations.

Key Responsibilities

• Set and execute operational plans that support the company’s growth goals and mission.
• Improve internal workflows and procedures to increase efficiency and scalability.
• Lead successful delivery and implementation of the company’s virtual care solutions for healthcare partners.
• Partner with product, finance, sales, and clinical teams to keep execution aligned across the business.
• Recruit, develop, and manage a high-performing operations organization with a strong accountability mindset.
• Define KPIs, track performance, and use results to drive continuous improvement.
• Maintain strong relationships with healthcare systems and partners to support long-term satisfaction and collaboration.
• Oversee compliance with healthcare regulations and industry standards while reducing operational risk.
• Work with the executive leadership team on strategic planning and company-wide priorities.
• Use data and market insight to support innovation in virtual care delivery and operational practices.

Candidate Profile

The ideal candidate brings at least 5 years of senior operational leadership experience, preferably in healthcare, technology, or telehealth. They should have a strong track record of managing complex operations and improving performance in fast-growing organizations.

Deep familiarity with healthcare operations, including regulatory considerations and operational hurdles, is important. The role also calls for strong team-building ability, excellent communication, sharp problem-solving, and confident decision-making. Comfort working with operational tools and healthcare technology platforms is expected.

A bachelor’s degree in Business Administration, Healthcare Management, or a related discipline is required, and an advanced degree is preferred.

Why This Role

• Join a company helping redefine virtual care delivery in partnership with leading health systems.
• Gain professional growth opportunities in a rapidly expanding environment built around advanced technology.
• Contribute to solving major healthcare challenges such as nurse shortages and clinician burnout.
• Receive a competitive salary with performance-linked incentives.
• Access comprehensive health insurance and benefits.
• Work in a collaborative, supportive culture that values innovation and measurable impact.
• Have a direct influence on the future of healthcare delivery.

Additional Information

This is a full-time leadership role. The company is looking for someone who can thrive in a fast-paced, mission-driven setting and help shape the next stage of growth.

Company location: Clearwater, Florida.