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Role overview

This position is focused on driving business growth across the assigned region by meeting premium and revenue goals. The role requires close collaboration with the channel partner to expand business, strengthen relationships, and support smooth execution of the sales process. It also involves leading a team of Sales Managers to ensure disciplined and profitable business operations for the organisation.

Job context and key challenges

The role operates in an open-architecture environment with a strong dependence on HDFC Bank relationships. Since the bank may have competing priorities, maintaining alignment becomes a critical part of the job. Another challenge is balancing process compliance with the expectations of channel partners.

Key responsibilities

Deliver premium and revenue targets through regular engagement with channel partners and Circle Heads, following the defined review rhythm.
Map the major decision-makers and establish a structured review cadence based on the agreed mapping intervals.
Drive all reward and recognition initiatives designed by the company down to the field level in an effective manner.
Support the sales and service workflow, including sales calls, policy issuance, and complaint resolution.
Communicate product updates, process revisions, and changes in internal or IRDA rules through training modules and other communication channels.
Manage relationship depth across all stakeholder levels to ensure strong business outcomes.
Build channel effectiveness by using reward and recognition programs to influence the desired behaviours.
Use channel spend efficiently so that business objectives are achieved with better returns.
Work toward the defined operating metrics, including people retention, team activation, first-year premium issued, number of policies, and product mix.
Provide inputs for new products and sales pitches based on a detailed understanding of channel needs.
Identify training requirements for internal teams as well as channel partner teams.
Spot and escalate vacancy gaps so they can be filled within T+15 days.
Find new ways to increase database penetration and create additional business opportunities within the assigned geography and relationships.
Ensure business quality through regular scrutiny, quality checks, complaint monitoring, and documented action against misconduct or process breaches.
Follow the required complaint resolution turnaround time of T+72 hours.
Maintain persistence through regular MIS sharing with channel partners on a T-30 basis and internal renewal reviews every fortnight.
Support renewal completion by resolving queries promptly and ensuring customers renew on time.
Drive activation levels and business productivity through structured review mechanisms and focus on active cases and average ticket size targets.

Requirements

Strong relationship management capability, especially in an open-architecture banking channel environment.
Good knowledge of insurance products and bank products.
Ability to balance partner expectations with process and compliance requirements.
Experience in managing sales teams and coordinating with multiple stakeholders.
Comfort with training, communication, and execution of sales and service processes.
Capability to monitor business quality, complaints, renewals, and operational metrics.

Additional information

The role requires a high level of coordination with the bank channel, internal teams, and field leaders. Success depends on consistent business reviews, disciplined execution, and the ability to translate partner requirements into scalable sales action.

Operational targets and measures

People retention: 10%
Team activation: 20%
FYP issued: 50%
NOPs: 10%
Product mix: 10% overall, with a mix referenced as 20% / Traditional 50% / ULIP 40% / Protection 10% on a monthly basis
Additional business target: 15% more than TATA
SM review mechanism: 40% activation with 2 cases per active at ATS 50K
Product mix focus: Traditional 50%, ULIP 40%, Term 10%

Circle Relationship Head - HDFC BB | Delhi

Where you'll work