Customer Support & Sales Coordination Executive

Role Overview

This position is responsible for keeping customer communication, sales coordination, and internal follow-ups running smoothly. The selected person will support customer service, manage sales documentation, maintain accurate records, and help daily sales operations stay organized and efficient. Success in this role depends on clear communication, close coordination with multiple teams, and a strong focus on accuracy and customer satisfaction.

Customer Support and Query Handling

• Handle incoming customer questions through calls, emails, and other channels in a prompt and professional way.
• Share correct details about products, pricing, order progress, delivery timelines, and company guidelines.
• Address complaints and service issues effectively while protecting positive customer relationships.
• Check back with customers to confirm that their concerns have been resolved properly.

Sales Order Coordination

• Support order processing by confirming order details, checking product availability, and updating information in the ERP or order management system.
• Work with internal teams to make sure orders are handled accurately and delivered within the promised timeline.
• Create, maintain, and update tracking sheets or formats for monitoring order movement from receipt to final dispatch.
• Keep the sales team informed about order status, pending inputs, and customer communication updates.

Documentation and Record Management

• Prepare and manage sales documents such as quotations, proforma invoices, sales orders, invoices, and dispatch paperwork.
• Ensure all transaction-related documents are complete, correct, and aligned with company procedures.
• Keep customer and sales records neatly organized so they can be retrieved easily for audits and future reference.
• Help create reports and maintain documentation related to customer accounts and sales activity.

Master Data and System Updates

• Set up and update customer and vendor master records in the ERP system.
• Build and maintain item master records for new products, making sure product details are accurate and complete.
• Check system entries carefully and coordinate with the right teams to fix inconsistencies when needed.

Sample Invoicing and Coordination

• Prepare sample invoices and related paperwork for customer presentations, product approvals, and internal business use.
• Make sure sample documents are polished, professional, and accurately reflect product and pricing details.
• Coordinate with the Customer Support Manager, Sales, Logistics, Dispatch, Inventory, Accounts, and Production teams to keep order execution smooth.
• Contribute to ongoing improvements that strengthen customer satisfaction and operational efficiency.

Education, Experience, and Skills

A bachelor’s degree in Business Administration, Marketing, Commerce, or a related field is expected. The role requires 1 to 3 years of experience in customer support, sales coordination, sales order processing, or a similar function. Candidates with exposure to ERP systems, documentation workflows, and customer service operations will be preferred.

Strong verbal and written communication, excellent organization, multitasking ability, careful attention to detail, and comfort with Microsoft Office tools such as Excel, Word, and Outlook are important for this role. Familiarity with CRM platforms, sales order systems, inventory processes, E-Way Bill generation, and regulatory paperwork will be an added advantage. The ideal candidate should be able to manage customer interactions professionally and work well in a fast-moving, team-oriented environment.

Additional Requirements

The role also calls for knowledge of inventory processes and sales order workflows, along with an understanding of E-Way Bill generation and related compliance documentation. A collaborative, customer-first approach is essential while working in a fast-paced business setting.