- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 7일 전
직무 설명
Role Overview
Entreprise Générale du Cobalt (EGC) is looking to add an entry-level Help Desk Analyst to its IT support team in Australia. This position is suited to someone who is service-oriented, comfortable with technology, and eager to build a career in technical support. The role focuses on helping employees with everyday IT issues and keeping support operations running smoothly.
What You Will Do
- Act as the first point of contact for technical assistance through phone, email, chat, or a ticketing platform.
- Investigate and fix issues related to hardware, software, networks, and general system use.
- Support users with account creation, password recovery, and access requests.
- Pass along more complex problems to higher-level support staff when needed.
- Record incidents, resolutions, and support actions with accuracy.
- Set up, configure, and maintain computers, applications, and peripheral devices.
- Track incoming support tickets and work to close them within expected timelines.
- Deliver a professional, helpful, and customer-friendly support experience.
What We’re Looking For
The ideal candidate should have a basic grasp of computer hardware, operating systems, and networking fundamentals. Familiarity with Windows, Microsoft Office, and commonly used workplace applications will be useful. You should be good at diagnosing problems, communicating clearly, and managing several requests at once. Strong organization, attention to detail, and a willingness to learn new tools and processes are also important. Prior experience in IT support, customer service, or a similar area can help, but it is not mandatory.
Benefits and Growth
- Supportive and team-oriented workplace culture.
- Structured training and mentorship to help you develop in the role.
- Practical exposure to enterprise IT environments and systems.
- Opportunities for career advancement and ongoing professional development.
- Competitive compensation and benefits.
- Access to continuous learning resources and certification support.