- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 5시간전
- 작업 모드
- 사무실에서
- 적임
- Candidates with technical support experience, strong IT troubleshooting capability, and fluent German and English skills are suitable. The role is intended for professionals based in France or Cologne who can support customers in the DACH region.
- 재개하다
- 신청 시 필수 사항
직무 설명
Role overview
You will join a fast-scaling retail technology business that builds AI, IoT, computer vision, and analytics products for retailers. Its solutions, including smart shelf labels, sensors, retail intelligence platforms, and connected store systems, help customers automate pricing, monitor stock, and reduce waste across thousands of stores. The company is expanding rapidly and is investing in the teams responsible for keeping these technologies working reliably for clients every day.
About the role
This is an expert-level position within the Technical Customer Support team, focused on supporting IoT, network, and SaaS products for DACH-based customers. You will handle cases from the first request through to final resolution, working across hardware, networks, and software to ensure store installations continue to run smoothly.
Key responsibilities
- Own support tickets end to end, from intake through diagnosis, troubleshooting, and closure.
- Investigate and resolve technical issues across systems, networks, and application layers.
- Support connected in-store installations and maintain day-to-day service stability for customers.
- Work with IoT, network, and SaaS environments to identify and fix operational problems.
- Communicate clearly with DACH clients and coordinate follow-up until issues are resolved.
Requirements
- Solid understanding of IT environments, including LAN, WLAN, cloud systems, Linux, and Windows.
- Proven ability to analyze and solve technical issues across infrastructure, software, and networking.
- Prior experience in technical support or a level 2 support position.
- Fluency in German and English at a minimum C1 level for customer support in the DACH region.
- Ability to work from France or Cologne.
Additional information
This opportunity is with a growing international RetailTech company that is reshaping how stores operate worldwide. The role is full-time and based onsite in the Cologne Bonn region.
Privacy notice
The employer states that personal data is handled in line with applicable data protection laws. Their privacy notice contains the full details of how data is processed.