- 경험
- 어느
- 샐러리
- GBP 28,000 – GBP 30,000 / year
- 채용 공고
- 1
- 게시됨
- 1시간 전
- Work mode
- 사무실에서
- Eligibility
- Candidates with strong analytical skills and relevant contact centre, dialler, reporting, or MI experience who can work on-site in Chester are suitable to apply.
- Resume
- Required to apply
Where you'll work
직무 설명
Overview
Join a well-known UK comparison platform that helps people make informed choices across energy, insurance, credit and other services. The contact centre plays a key role in delivering value to customers, and this position is based within that environment, where your analysis will directly support business performance and operational improvements.
Role overview
- Improve the performance of outbound campaigns and take responsibility for reporting on the underlying data.
- Use performance insights to support ongoing gains in productivity, contact rates and compliance.
- Handle dialler setup and optimisation, including pacing settings, retry rules and call outcome management.
- Track and summarise core operational measures such as contact rate, conversion rate and agent occupancy.
- Provide straightforward performance analysis and practical recommendations to both operations teams and senior stakeholders.
- Spot ways to automate tasks and streamline processes.
What you should bring
- Strong analytical skills with the ability to turn operational data into clear, usable recommendations.
- Good knowledge of contact centre activity, outbound KPIs and how campaigns work.
- Hands-on experience with dialler systems or workforce management, reporting or MI tools.
- A proactive attitude, with confidence in identifying problems and improving processes.
- Careful attention to detail and a mindset that prioritises compliance.
- Strong communication skills for presenting findings to managers and senior leaders.
Salary and benefits
- Annual salary of £28,000 to £30,000, based on experience.
- 28 days of holiday including bank holidays, plus an additional day for each year of service.
- Company pension scheme and a defined path for career development.
- Continuous training and development support, along with a wellness and wellbeing programme.
Additional information
This is a full-time, on-site role in Chester, England, United Kingdom.
No internship duration or start date has been specified.
No application deadline, number of vacancies, or separate eligibility details were provided.