Project Coordinator, Customer Experience

About RH

RH is a company centered around taste, with a vision to scale this taste across a vast and influential platform. We attract top-tier designers, artisans, and manufacturers, enhancing the value of their work through our integrated system. Our aim is to be more than just a retailer; we aspire to be a global leader in taste and place-making by creating an ecosystem of products, services, and spaces. We believe our greatest asset is our people – individuals who are energetic, inspiring, intelligent, creative, and possess a strong point of view. We seek problem-solvers who are driven, determined, and collaborative, prioritizing what's right over being right.

About the Role

RH is looking for a Project Coordinator to assist in the planning and execution of processes designed to inspire, optimize business operations, and provide essential support to our Customer Delight Center associates.

Responsibilities

• Uphold and embody the company's vision, values, and beliefs.
• Foster and encourage efficient and cost-effective operations within the Customer Delight Centers.
• Deliver a superior level of service to Delight associates, addressing their operational requirements.
• Partner with internal departments and external suppliers to pinpoint, suggest, and implement enhancements to existing processes.
• Manage budgetary allocations and process invoices from various vendors.

Requirements

• A minimum of one year of experience in a customer service-related role.
• Demonstrated ability to work autonomously and effectively manage competing priorities in a dynamic setting.
• Excellent verbal, written, presentation, and interpersonal communication capabilities.
• Proficiency in analytical and problem-solving, with a focus on process optimization.
• Strong organizational and time management abilities, ensuring adherence to deadlines.
• A knack for creative problem-solving and innovative thinking to meet Gallery needs.
• A genuine enthusiasm for enhancing business operations.
• Familiarity with MS Office Suite and Google Forms/Docs.
• Competence with Mac operating systems.
• Advanced skills in Microsoft Excel.

Additional Information

This role requires a commitment to living the company's vision, values, and beliefs. The ideal candidate will contribute to efficient and cost-effective operations within the Customer Delight Centers, providing high-level support to associates. Collaboration with internal teams and external vendors is key for process improvement. Budget management and invoice processing are also integral parts of the role.