Project Management Supervisor

About the Role

The Project Management Supervisor role at Zakat, Tax and Customs Authority is focused on independently leading workstreams with limited supervision while driving long-term operational goals. The position is responsible for strengthening the authority’s IT and digitization project management practices through governance, planning support, risk oversight, vendor coordination, and performance monitoring.

This role plays a key part in shaping project management frameworks, guidelines, and governance structures, as well as improving policies, procedures, standards, and reporting across IT and digitization initiatives. It also involves reviewing project performance, identifying gaps, and ensuring corrective actions are communicated and followed through with stakeholders.

Key Responsibilities

• Research current IT project management practices, benchmark against industry trends, and help establish consistent governance models, methods, tools, and guidance for IT projects.
• Review incoming IT project initiation requests, assess them, and confirm alignment with program goals.
• Maintain complete project documentation, reports, and a dependable project repository.
• Work with stakeholders to gather requirements, define activities, risks, resources, and costs, and prepare project charters, scopes, plans, budgets, and schedules aligned with strategic IT programs.
• Share project plans with stakeholders and manage projects through initiation, planning, execution, monitoring, control, and closure within approved time, budget, and resource limits.
• Coordinate with relevant teams on RFP development to ensure technical specifications, requirements, and vendor evaluation and selection criteria are clearly defined and aligned with IT and procurement needs.
• Collect project risk data, assess dependencies, create mitigation plans, and communicate findings to relevant stakeholders.
• Track milestones, budgets, and deliverables, identify blockers, and recommend preventive and corrective actions to keep projects on schedule and within budget.
• Ensure all work follows applicable policies, procedures, and standard operating requirements.
• Support resolution of escalated issues and assist junior team members so work continues efficiently.
• Train junior staff on job tasks where needed to support knowledge transfer.
• Provide guidance, set priorities, delegate tasks, and monitor the work of subordinates or junior staff.

Education

A bachelor’s degree in Computer Science, Information Technology, or an equivalent field is required. A master’s degree in Information Technology Management, Computer Science, Business Administration, or a similar discipline is preferred.

Experience

At least 5 years of relevant experience is required.

Competencies

• Collaboration and communication
• Customer focus
• Change and innovation enablement
• IT compliance
• IT strategy and architecture
• Negotiation and influence
• Professionalism
• Project management
• Results orientation
• Vendor management