Service Desk

About the Role

Tata Consultancy Services is hiring for a Service Desk position in Ahmedabad. This opportunity is suited for professionals with 3 to 6 years of relevant experience who can provide first-line support and manage service requests and incidents efficiently.

Interview Details

The walk-in interview is scheduled for 20 June 2026 from 09:00 AM to 12:00 PM.

Venue: Tata Consultancy Services Ltd, Garima Park SEZ, DA College Road, Info City, Gandhinagar, Gujarat 382007.

Key Responsibilities

• Act as the initial point of contact for users by handling calls, chats, and web-based tickets.
• Support incident handling and request fulfilment processes in line with service desk goals.
• Deliver technical guidance and support to clients and partners across call, chat, and web channels.
• Coordinate resolution activities so that issues are addressed accurately and within expected timelines.
• Show a solid grasp of the products and services included in the support catalogue.
• Build and maintain strong client relationships with a consistent focus on customer satisfaction.
• Take full ownership of incidents from the first interaction until closure, including follow-ups and client updates.
• Escalate complex issues to ESS or team leaders whenever required to speed up resolution.
• Apply client-centric practices and use knowledge of banking processes to improve user experience.
• Handle issues promptly and recognize when escalation is needed, especially during periods of heavy call traffic.
• Be prepared to work in shifts.

Requirements

• 3 to 6 years of experience in a service desk or similar support role.
• Ability to manage calls, chats, web tickets, incidents, and service requests.
• Strong communication and coordination skills for client support.
• Understanding of service desk procedures and support workflows.
• Capability to troubleshoot issues and know when to escalate.
• Willingness to work in shifts.
• Minimum of 15 years of full-time education.
• At least 50% marks in 10th, 12th, graduation, and post-graduation if applicable.

Additional Information

This is a walk-in hiring process for an onsite role in Ahmedabad. The role emphasizes client satisfaction, timely incident handling, and adherence to service desk standards.