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About Nabu Casa

Nabu Casa is the organization behind Home Assistant, a leading free and open-source smart home platform utilized by millions of households globally. Established to ensure the project's long-term viability, Nabu Casa partnered with the Open Home Foundation in 2024 to champion various open-source initiatives. Our core values of privacy, choice, and sustainability are integral to all our operations and product development.

As a self-funded entity without external investors, our revenue stems directly from Home Assistant Cloud subscriptions and hardware sales, ensuring our focus remains on our employees and users. We actively support other open-source projects, including those in hardware, standards, and voice technology.

The Role

Nabu Casa is seeking a Supply Chain Coordinator to manage the complete lifecycle of our hardware products, from manufacturing partners to distributors and end-users. This role is crucial for maintaining the reliability of our global hardware distribution to a dedicated community.

The Supply Chain Coordinator will oversee daily operations including purchase order management, manufacturer liaison, logistics coordination, distributor support, inventory control, and RMA processing. A key aspect of this role involves developing and documenting standardized, repeatable processes for these functions.

As part of our ongoing expansion, we are growing the Commercial team to enhance our global operations and partner network. This position will be instrumental in scaling our international hardware operations across diverse regions and distribution channels. We are hiring due to rapid growth and the need for dedicated ownership to ensure scalability. The successful candidate will be empowered with significant autonomy from the outset, responsible for independently resolving issues such as shipment delays, urgent distributor needs, or stock allocation challenges.

Collaboration will be key, working closely with the Global Channel Manager, Hardware team, and Finance team, as well as directly with manufacturers, distributors, and logistics providers. This role reports to the VP Commercial, based in Norway.

Why This Role and Why Now

Own a Function, Not a Task Queue: This is an opportunity for individuals with prior logistics or supply chain coordination experience in more structured environments to take full ownership of an entire function, aiming for seamless operation with minimal oversight.
Build and Structure Processes: As a lean organization, you will be responsible for establishing and documenting standard operating procedures (SOPs) and shaping the supply chain function as the company expands.
Operational and Strategic Impact: Beyond daily management, you will analyze forecast data to inform purchasing decisions and leverage modern tools, including AI-assisted workflows, for enhanced efficiency.
AI-Powered Support: We utilize AI to augment our team's capabilities, not to replace them.
Stable and Mission-Driven: As a profitable, community-funded company, you will contribute to a product that reaches millions of homes, aligning with strong values of privacy, choice, and sustainability.

What You'll Do

Oversee the complete supply chain for hardware products, from manufacturers to distributors across various international regions.
Initiate and manage purchase orders with manufacturers, monitoring their progress through to final delivery.
Liaise directly with manufacturers regarding lead times, production schedules, shipment logistics, and immediate operational issues.
Provide support to distributors with back-office functions, including order tracking, delivery updates, and problem resolution.
Maintain accurate order flow, inventory levels, and data within the NetSuite ERP system.
Manage partial shipments, stock allocation strategies, and inventory coordination across different geographical areas.
Coordinate global shipping and logistics with freight forwarders and third-party logistics providers.
Administer the end-to-end RMA process, encompassing coordination, root-cause analysis, and reconciliation with manufacturers.
Analyze inventory data and demand forecasts to guide purchasing decisions on order timing and quantities.
Develop and maintain comprehensive standard operating procedures and supply chain documentation.
Identify and address supply chain bottlenecks, driving continuous improvement as the company scales.
Collaborate with the Hardware, Commercial, and Finance teams to ensure operational alignment.

What You Need To Have

A minimum of 4 years of experience in supply chain, logistics, purchasing, or operations, with demonstrated hands-on responsibility.
Direct experience managing manufacturer relationships, including placing and tracking purchase orders, and negotiating lead times and production schedules. Prior experience with Asian manufacturers is highly desirable.
Proficiency in communicating with international manufacturing partners, particularly in Asia, understanding cultural nuances and professional etiquette.
Practical knowledge of inventory management, stock allocation, and handling partial deliveries.
Experience coordinating international shipping and logistics operations.
Familiarity with an ERP system (e.g., NetSuite, SAP, Odoo) for PO management and delivery tracking.
A proven ability to implement structure by documenting processes, creating SOPs, and improving workflows, ideally by adapting best practices from previous roles.
Capacity to work autonomously in a fast-paced environment with a high degree of ownership and minimal direct supervision.
Strong analytical skills, with the ability to use reporting and forecast data to inform decision-making.
Excellent organizational, problem-solving, and communication abilities.

It Would Be Great If You Also Have

Specific experience utilizing NetSuite.
Background in hardware, consumer electronics, or e-commerce operations, particularly with direct manufacturer engagement.
Familiarity with AI tools and workflow automation.
Experience supporting distributor or channel partner operations.
Personal experience with Home Assistant and an appreciation for open-source, community-driven projects.

What We Offer You

Nabu Casa is a fully remote company, enabling employment for individuals worldwide. You will be employed as a regular salaried employee in your country of residence, with no work visa requirements. This is a full-time position requiring 40 hours per week. While there isn't a fixed daily schedule, we aim for at least three hours of overlap during the workday for team communication. You will join the Commercial team and report to the VP Commercial, located in Norway (UTC +01:00 / +02:00).

Employee well-being is a cornerstone of Nabu Casa. We provide all legally mandated benefits for your country of residence. Additionally, all employees receive a baseline set of benefits, including:

Five weeks (25 days) of paid annual leave.
Fourteen days of paid sick leave, if not already covered by local laws.
Six weeks of paid and six weeks of unpaid parental leave within the first year post-birth, with Nabu Casa covering any shortfall from local provisions.
A budget for home office equipment upon commencement, with the option to retain it after three years.
A monthly allowance for smart home devices to stay current with technology.
A 50% reimbursement for home internet connection costs.
The opportunity to dedicate work time to maintaining existing Home Assistant-related side projects.

Our compensation philosophy targets the 75th percentile of local market rates for the role, seniority, and location. For primary operating countries, approximate annual compensation ranges are:

Greece: 34,000 - 46,600 EUR
Hungary: 15,000,000 - 19,600,000 HUF
Italy: 49,100 - 67,100 EUR
Poland: 260,000 - 330,000 PLN
Portugal: 44,500 - 59,700 EUR
Romania: 178,000 - 221,000 RON
Spain: 49,000 - 68,000 EUR
UK: 56,200 - 74,000 GBP

For other countries, compensation will be discussed during the initial interview.

Supply & Logistics Coordinator