Support Services Specialist

About the Company

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions company that has supported major organizations in their transformation efforts for more than 50 years. Its portfolio combines consulting, technology, and engineering capabilities, delivered through a Location Independent Agile™ model that is recognized for excellence in software development.

As part of the Tata group, TCS is one of India’s largest multinational businesses and employs more than 616,171 trained consultants across 53 countries and 157 nationalities.

Job Overview

TCS is looking for a Support Services Specialist in Jeddah, Saudi Arabia. This is a full-time role focused on hands-on IT support, endpoint management, and workplace technology assistance.

Core Responsibilities

• Deliver face-to-face technical support for incidents and requests that need physical intervention.
• Troubleshoot operating systems on desktops, laptops, and mobile devices, including Android and iOS.
• Set up, configure, install, and replace hardware and workplace devices.
• Carry out break-fix support for laptops, desktops, peripherals, and related equipment.
• Handle IMAC work covering install, move, add, and change tasks.
• Resolve issues that cannot be fixed remotely by the service desk.
• Provide priority support for VIP users and coordinate closely to meet their needs.
• Support meeting rooms, audiovisual setups, and event-related IT requirements.
• Liaise with OEMs, vendors, and third-party service providers when needed.
• Manage walk-in support activities such as password resets, device changes, and onboarding/offboarding assistance.
• Support LAN, Wi-Fi, printer, and peripheral issues through onsite assistance.
• Maintain asset records, stock logs, and reconciliation of inventory.
• Assist with user joining, transfers, and exit processes.
• Issue loaner equipment and manage spare devices during repair situations.
• Spot recurring issues and contribute to knowledge articles and shift-left improvements.
• Share timely updates on progress and expected resolution with users.

Required Skills and Knowledge

• Good understanding of desktop and laptop hardware troubleshooting.
• Ability to manage and support operating systems.
• Basic knowledge of LAN, Wi-Fi, printers, and peripheral devices.
• Practical experience with IMAC and endpoint lifecycle activities.
• Exposure to ITSM platforms such as ServiceNow or similar tools.
• Working knowledge of audiovisual and meeting room support systems.
• Strong communication, collaboration, documentation, and knowledge-sharing skills.

Education and Certifications

A diploma in Computer Science or a bachelor’s degree in Computer Science is required. Preferred certifications include ITIL and MS/CCNA credentials.

Application Details

The application deadline is 30 June 2026.

Privacy Notice

The listing includes a privacy policy reference for applicant data handling.