Team Member

Role overview

This position is for a Pret shop team member in Nottingham, working across the kitchen, front of house, and delivery areas. The role is focused on helping the shop run smoothly, providing a friendly and efficient customer experience, and preparing food to Pret’s quality standards.

Success in this job is measured by strong teamwork, excellent service, consistent production standards, cleanliness, and overall productivity. A Team Member Star is expected to be a standout contributor, acting as a dependable role model within the shop.

Core responsibilities

• Build positive working relationships with everyone on the shop team.
• Take on tasks as needed to help spread the workload fairly across the team.
• Support any area of front of house or kitchen when asked by the manager, including hot food and coffee.
• Work collaboratively to make sure the front of house, kitchen, and delivery operations perform at their best.
• Learn and apply Pret standards across all areas of the shop.
• Understand the importance of the Hot Chef and Barista roles and complete the related training outlined in the TM training plan.
• For Team Member Star: serve as an “ace in place” for the shop, setting an example and demonstrating strong Pret knowledge to other team members.

Customer service expectations

• Follow the 6 Key Points of Service at all times.
• Serve customers quickly, politely, and efficiently in a warm and engaging manner.
• Take time to understand customer needs and deliver a consistently excellent experience.
• Maintain the front of house to Pret standards, including attractive displays, merchandising, and seating areas.
• Help reduce queues by working quickly and speaking up to customers.
• Wear a spotless and well-kept uniform throughout the shift.
• Ensure food and drinks are packed or served on trays in line with Pret standards.
• For Team Member Star: maintain strong till speed and accuracy on a consistent basis.

Food preparation expectations

• Prepare food and drinks to Pret standards in a safe and efficient environment.
• Always follow the 6 Key Points of Production.
• Rotate stock correctly and use products according to standard procedures.
• For Team Member Star: maintain strong bench productivity while preserving good MTS quality.

Health, safety, and standards

• Complete the Introduction to Pret course and pass the Pret Food Hygiene test.
• Follow all kitchen health and safety and food safety requirements set by Pret.
• Report any safety issue to the shop management team without delay.
• Take responsibility for following food safety standards and protecting the health and safety of both team members and customers.
• Complete all required training so Pret standards and safety processes are fully understood and followed.
• Immediately inform the manager if standards or processes are not being met.

Productivity and profitability

• Complete all TM and TM* training successfully and within the expected timeframe.
• Follow financial controls and till standards carefully.

Additional notes

This role is based in a Pret shop and involves active work in customer-facing, kitchen, and delivery areas. The job requires flexibility, attention to quality, and a willingness to support the team wherever needed.