Tenancy Relationship Manager

About the role

We are looking for a committed Tenancy Relationship Manager to support a varied portfolio of community and disability-focused housing in Auckland. In this position, you will be the main contact for tenants and their whānau, fostering reliable, respectful, and inclusive support throughout the tenancy journey.

Your work will centre on helping tenants feel secure, connected, and able to succeed in their homes and communities. You will handle tenancy matters thoughtfully, prioritise positive tenant experiences, support community connection and tenant wellbeing, maintain property standards, oversee tenancy end processes, and use an early-intervention approach to sustainable debt management.

Key responsibilities

• Act as the primary contact for tenants and their whānau, maintaining trusted and respectful relationships.
• Provide responsive tenancy support that is inclusive and people-focused.
• Manage day-to-day tenancy issues with care and professionalism.
• Support tenant wellbeing and encourage community connection.
• Ensure properties remain properly maintained and fit for tenants.
• Coordinate tenancy finalisation and exit processes.
• Identify and address debt matters early to support long-term tenancy sustainability.

What we're looking for

• Hands-on experience in residential tenancy management, with working knowledge of the relevant legislation and regulations.
• Strong administrative capability, including record maintenance, account handling, and preparing reports.
• Comfort using Microsoft Excel, Word, and Outlook is preferred.
• Excellent relationship-building and communication skills, with the ability to listen carefully, show empathy, and adapt your style to different people.
• Confidence in resolving conflict and building trust and rapport.
• Clear commitment to Te Tiriti o Waitangi and understanding of Te Ao Māori.
• Strong organisational skills, including prioritising tasks, meeting deadlines, and managing several responsibilities at once.
• Ability to work independently, follow established processes closely, and stay effective under pressure.
• A clean, current full New Zealand driver's licence is required.

What you'll get

• A chance to make a meaningful difference for tenants and their families.
• A supportive workplace where your contribution is recognised.
• A competitive salary and benefits package.
• Access to professional development to grow your capability and career.
• The opportunity to join a team focused on creating positive change in communities.
• Work vehicle and carpark provided.

About the organisation

Accessible Properties is one of the largest non-government registered social and disability housing providers in Aotearoa New Zealand, managing more than 2,700 properties nationwide. The organisation is dedicated to expanding access to warm, dry, safe, and accessible homes that help people and their whānau take part fully in society. It is a profit-for-purpose charitable organisation owned by the IHC Group, which has more than 60 years of experience in housing.

Additional information

This is a full-time permanent position based in Auckland. A competitive salary is offered, along with a work vehicle and carpark. Applications are reviewed as they are received, and the role may close early if a suitable candidate is found. Candidates must have the legal right to work in New Zealand. A current CV and cover letter describing relevant experience and motivation are required with the application. The organisation welcomes applicants from all backgrounds and values diversity of perspective. It is committed to Te Tiriti o Waitangi and encourages a diverse applicant pool.