Towing Operations Manager

Role Overview

Global Pacific Support is looking for an experienced and highly organized Towing Operations Manager to lead its towing function. In this role, you will ensure day-to-day operations run smoothly, the team performs effectively, and customers receive dependable service. The position calls for a strong leader who understands towing industry standards, compliance requirements, and operational efficiency.

Key Responsibilities

• Direct the daily towing workflow so service is delivered promptly and to a high standard.
• Lead and support towing staff, including drivers, dispatchers, and other operational team members.
• Create and refine procedures and operating guidelines that improve safety and productivity.
• Track vehicle upkeep and make sure the fleet remains serviced and aligned with safety rules.
• Work with other teams to improve how people, vehicles, and resources are assigned.
• Resolve customer questions and complaints in a professional and service-focused manner.
• Review operational data, including performance, cost, and productivity reports.
• Maintain adherence to applicable local, state, and federal towing regulations.
• Participate in hiring, onboarding, and training new towing staff when required.
• Keep current with industry practices, tools, and technology that can strengthen operations.

Requirements

• Background in towing operations management or another similar supervisory position.
• Solid understanding of towing regulations, safety practices, and industry standards.
• Demonstrated ability to lead teams and manage people effectively.
• Strong planning, coordination, and troubleshooting skills.
• Good verbal and written communication skills, along with strong people skills.
• Comfort working under pressure while balancing several priorities at once.
• Hands-on experience with dispatch systems and fleet management tools.
• Familiarity with budgeting, reporting, and performance review processes.
• Valid driver's license with a clean driving history.
• Availability for flexible schedules, including on-call duty when needed.

Additional Information

This is a full-time onsite role based in Houston, TX. No salary details, number of openings, or start date were provided.