Assistant Lead

Role overview

Join a leading mobile and digital services business in New Zealand and grow your career in a customer-facing retail environment. Based in the Pukekohe store, this role combines sales, service, and team support to help customers find the right solutions while contributing to a positive store experience.

What you will do

You will be the welcoming point of contact for customers in the retail store, using your product and systems knowledge to support sales and deliver high-quality service. The role may also include helping customers through online chat and, from time to time, assisting in a customer’s home. A flexible mindset and a can-do approach will help you succeed across a range of customer interactions.

Team leadership and support

Support customer advisors and help keep the store running smoothly. You will guide and coach team members, encourage strong performance, and help create an environment where the team stays motivated to reach sales goals and deliver excellent service.

Customer experience

Ensure each customer leaves with a positive impression of the store. You will handle questions, concerns, and feedback in a professional way, while helping customers choose products and understand the services available to them.

Sales and performance

Track sales outcomes and contribute ideas to improve store performance. The role includes promoting add-on and complementary offers to increase revenue, as well as reviewing sales information and sharing updates with store management.

Store operations

Support stock control, replenishment, and day-to-day store operations alongside the Store Lead. You will also help keep the store tidy, organised, and attractive, and assist with merchandising and promotional displays.

Administration

Manage roster coverage, especially during busy periods, and help with cash handling and till reconciliation. You will also support accurate financial records and follow company procedures, policies, and health and safety requirements.

What we are looking for

A positive attitude and eagerness to learn are essential. Experience in retail, a contact centre, or hospitality is helpful but not required. We are looking for someone who genuinely enjoys helping people, can connect with customers from different backgrounds, works well in a team, and is also comfortable working on their own. Strong communication, self-motivation, goal focus, and sound problem-solving and decision-making abilities are important.

Benefits

This role comes with competitive pay and a supportive, growth-oriented workplace, plus a range of employee benefits valued at more than $5,000 per year.

• Unlimited commission based on store performance
• $150 monthly Spark credit to spend on products at staff pricing
• Health cover, life cover, and income protection
• Enhanced parental leave, including a top-up to 100% of base salary for 26 weeks alongside the government contribution
• Learning and development opportunities with multiple career pathways across the wider business
• Access to wellbeing support, including wellbeing coaches and in-house specialist clinical support
• $1,500 employee referral reward

About the employer

The company is one of New Zealand’s largest telecommunications and digital services providers, serving millions of people and many businesses nationwide. It has a long history in Aotearoa and focuses on helping New Zealand succeed in a digital world through technology, inclusion, collaboration, and continuous growth.