Assistant Store Manager

Overview

At Crocs, Inc., careers are designed to make a meaningful difference. The company encourages individuality, fresh thinking, and real impact across stores, headquarters, and distribution operations.

In this role, you will help create excellent customer experiences and deliver high-quality service every day. You will take ownership of store opening and closing routines, coach team members on products and promotions, and support sales performance so the store can meet business objectives. This position also offers the chance to develop professionally while working with experienced retail leaders and partners.

Key Responsibilities

• Provide exceptional service to customers by following the C.H.A.R.M. service approach.
• Help build a positive store culture where team members feel comfortable sharing ideas, suggestions, and concerns.
• Organize, assign, prioritize, and track store tasks while ensuring deadlines are met and daily follow-ups are completed.
• Support different store functions, including customer service, product knowledge, product placement, visual merchandising, and stockroom operations.
• Assist the team with day-to-day retail execution such as POS operations, stock replenishment, pricing updates, markdowns, loyalty program promotion, and store cleanliness and recovery standards.
• Lead through example and work with Store Management to improve personal performance metrics through sales-focused methods.
• Follow asset protection procedures, including loss prevention, inventory management, and compliance requirements.

Requirements

• A Level, Diploma, or a higher qualification is preferred.
• At least 4 years of total retail experience is required, with prior store leadership experience preferred.
• Strong leadership skills and a drive to motivate, challenge, and support team performance.
• Professional English communication skills; additional language skills are an advantage.
• Clear written and verbal communication abilities for interaction with store teams, operations managers, district managers, and corporate partners.
• Willingness to work rotating shifts, including nights, Saturdays, Sundays, and public holidays.
• Intermediate knowledge of Microsoft Word, PowerPoint, Excel, and email, along with ability to use a retail POS system.
• Comfortable working in a fast-moving, high-growth retail environment.

Additional Information

This employer is committed to equal opportunity and maintains a diverse, inclusive workplace. The vacancy is currently open, and applications are accepted on an ongoing basis.

All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

The role is eligible for participation in a company incentive program.

Benefits may include medical, dental, and vision coverage; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; and other voluntary benefits.

The organization participates in E-Verify.

The posted pay range is $38,300.00 to $45,800.00 and may vary based on market conditions and location. Compensation will meet or exceed applicable local minimum wage requirements.

Culture

Crocs, Inc. values authenticity and encourages employees to bring their own style, ideas, and energy to the workplace rather than conforming to a fixed mold.