Assistant Store Manager I

About Coach

Coach is a globally recognized fashion house established in New York in 1941. Guided by the creative vision of Stuart Vevers and inspired by the vibrant spirit of New York, we craft enduring, beautiful products designed for self-expression. Coach is a proud member of the Tapestry portfolio, a collective of esteemed global brands dedicated to pushing creative boundaries. As part of Tapestry, we embody unwavering optimism, innovation, and inclusivity. Learn more about Tapestry's commitment to diversity, equity, and inclusion on our Our People page.

About the Role

As an Assistant Store Manager at Coach, you will collaborate closely with the Store Manager to drive sales performance, ensure operational efficiency, and foster team development. You will serve as a role model on the sales floor, delivering outstanding customer experiences and upholding Coach's high service standards. Your adaptability and strategic implementation skills will be crucial to the success of our expressive luxury brand and your professional advancement.

Key Responsibilities

• Support the Store Manager in achieving sales targets by contributing to forecasting, planning, and executing category-specific initiatives. Continuously monitor key performance indicators (KPIs) and adapt strategies as necessary.
• Cultivate an inclusive and energetic store atmosphere that aligns with Coach's service benchmarks. Address customer concerns promptly and act as a brand ambassador both within the store and in the wider community.
• Participate in the recruitment, onboarding, and coaching of team members. Foster a collaborative work environment and develop a robust talent pipeline that reflects the brand's vision.
• Assist in the execution of omni-channel strategies, including virtual shopping, clienteling, and customer data collection. Utilize social media trends to enhance the customer journey.
• Oversee compliance with company policies, manage scheduling and payroll, administer HR processes, implement loss prevention measures, and ensure adherence to visual merchandising standards. Maintain store safety and manage vendor relationships.
• Collaborate with leadership to interpret market trends, develop store strategies, and communicate insights to district and corporate teams to support cross-functional projects.

Requirements

• A minimum of one year of leadership experience in the retail or service sectors, with a preference for luxury or fashion backgrounds. Equivalent combinations of education and experience will be considered.
• A strong customer-centric approach and the ability to excel in a dynamic, fast-paced setting.
• Demonstrated capability to inspire and motivate teams to surpass performance objectives.
• Exceptional communication, problem-solving, and conflict resolution abilities.
• Proficiency in Microsoft Office Suite and common retail management systems. Familiarity with omni-channel services and clienteling techniques is beneficial.
• Capacity to thrive in a high-volume retail environment.
• Strong command of the English language is required for roles in the EU.

Additional Information

The schedule requires flexibility to accommodate business needs, including evenings, weekends, peak holiday seasons, and high-traffic retail periods, including public holidays. Please note that this job description outlines primary duties and responsibilities and may not encompass all performance requirements.

Physical demands include the ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), and perform tasks requiring climbing, bending, and kneeling on the sales floor and in the stockroom.

Core Competencies for All Employees

• Courage: Demonstrates direct and actionable feedback, addresses interpersonal challenges proactively, and takes necessary corrective actions.
• Creativity: Generates novel ideas and makes unique connections, contributing original and valuable insights during brainstorming.
• Customer Focus: Prioritizes customer needs, gathers direct feedback for service and product enhancement, and builds trusting customer relationships.
• Dealing with Ambiguity: Adapts effectively to change, makes decisions with incomplete information, and manages uncertainty comfortably.
• Drive for Results: Consistently exceeds goals, performs at a high level, and maintains a strong focus on achieving outcomes.
• Interpersonal Savvy: Builds rapport and effective relationships across all organizational levels, employing diplomacy and tact to navigate sensitive situations.
• Learning on the Fly: Quickly acquires new skills and knowledge, embraces change, analyzes successes and failures for learning opportunities, and readily tackles unfamiliar challenges.

Competencies for People Managers

• Strategic Agility: Possesses foresight, accurately anticipates future trends and consequences, and develops innovative strategies.
• Developing Direct Reports and Others: Assigns challenging tasks, conducts regular development discussions, supports career goals, and builds strong teams.
• Building Effective Teams: Fosters team cohesion, promotes a positive team spirit, encourages open communication, and ensures accountability for team success.

Coach is an equal opportunity and affirmative action employer committed to hiring and developing the best talent. All employment decisions are based on qualifications relevant to the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.