Customer Advisor (Airport)

Role overview

Boots UK is hiring a Customer Advisor for its Stansted airport store. This position is based onsite and you will report to the Assistant Store Manager or Store Manager. It is a strong option whether you are entering the workforce for the first time or bringing prior retail experience and want a fresh challenge. The role includes an hourly pay rate of £13.02, rising to as much as £15.10 in selected locations, with an increase after 6 months in the role.

What you'll do

Your day-to-day work may include supporting customers at the tills, giving product guidance, or helping in the back shop. You will play an active part in making the store run well and creating a positive customer experience.

• Welcome customers, understand what they need, answer their questions, and recommend suitable products or simple add-on items when helpful.
• Learn the available in-store offers and promotions and explain them clearly to shoppers.
• Keep the shop running smoothly by making sure products are well presented, assisting customers efficiently, and restocking items from deliveries.
• Work closely with the team to keep the store tidy, organised, and visually appealing.
• Receive award-winning training accredited by the Institute of Customer Service.

What you need

Boots provides full training for this position. The ideal candidate will work well in a busy setting, handle tasks at pace, communicate clearly, and listen carefully. A strong team mindset, attention to small details, and a genuine interest in helping customers are important. You should also be comfortable representing the Boots brand in a positive way.

For airside access, you must be able to provide 5 years of uninterrupted references covering the exact last 5 years. References must be day-specific, and any gap longer than 28 days needs an additional reference to cover that period.

Customer service experience is helpful, but it is not required.

Benefits

• Boots Retirement Savings Plan
• Discretionary yearly bonus
• Staff discount
• Enhanced pay for maternity, paternity, and adoption leave, plus a gift card for anyone expecting or adopting a child
• Flexible benefits package
• Free 24/7 counselling and support through TELUS Health Employee Assistance Programme

Why join Boots

Boots is focused on making improvements and hiring people who care about making things better. The company aims to maintain an inclusive workplace where colleagues feel valued, can be themselves, and can do their best work. Boots is an equal opportunity employer committed to diversity and a positive working environment.

Next steps

If your application moves forward, you will be asked to attend an in-store interview within 14 days. Flexible working arrangements may be available, including job sharing and reduced hours. Reasonable adjustments can also be provided during the application and interview process if needed.

Additional information

This role may be suitable for people seeking a flexible working arrangement, and the company is open to discussing options such as job share and shorter hours. Salary estimates shown on third-party websites are not provided or endorsed by Boots and may be inaccurate.