Customer Service Representative

Role overview

Point72 is hiring a motivated, polished Customer Service Representative to support its remote team from Georgia, United States. In this part-time role, you will connect with customers by email, chat, and phone, helping ensure every interaction reflects a helpful and professional experience.

This position is well suited to someone who enjoys assisting others, resolving issues, and working independently in a structured, professional setting.

Key responsibilities

• Handle customer questions across email, chat, and phone channels with courtesy, empathy, and professionalism.
• Support customers with account-related concerns and service requests.
• Share clear and accurate details about products and services.
• Record customer conversations and case details in internal systems.
• Route complicated matters to the right internal team for further support.
• Work in line with company policies and customer service procedures.
• Keep communication respectful, positive, and solution-oriented.
• Resolve customer issues quickly and effectively wherever possible.

Qualifications

Candidates should bring at least 1 year of customer service experience, along with strong written and spoken communication skills. The role also requires the ability to work on your own in a remote setup, basic computer literacy, strong attention to detail, a dependable internet connection, and a high school diploma or equivalent.

Preferred experience includes prior remote work, exposure to CRM tools, and hands-on support through email and chat.

Compensation and benefits

This role pays $28 to $35 per hour, with estimated annual earnings of $58,000 to $72,000.

• Flexible part-time hours
• Fully remote work arrangement
• Paid training
• Support for professional development
• Collaborative team environment
• Recognition for strong performance
• Opportunities for career growth
• Professional and encouraging workplace culture

Why this role stands out

• A schedule that can fit around your lifestyle
• The comfort of working from your chosen location
• Pay that is competitive with, and above, typical market rates
• An opportunity to strengthen customer service and communication capabilities

Additional information

The role is intended for a professional who can work independently while maintaining a high standard of customer care. Applicants should be comfortable using standard office technology and supporting customers in a fast-paced service environment.