Customer Support Executive

About the Company

PBPartners, a Policybazaar Insurance Brokers Private Limited brand introduced in 2021, is focused on expanding insurance access across Bharat. The platform is built to help insurance agent partners work more efficiently through digital tools, better product recommendations, improved earning opportunities, and smoother sales operations. The company describes its relationship with partners as a shared-success partnership.

Role Overview

The organization is looking for energetic, confident professionals in Gurugram to act as the first contact point for customers. The position involves supporting customers over phone-based channels, explaining financial products, and contributing to business growth while delivering a strong service experience.

Job Details

• Work type: Full-time, permanent
• Location: Sector 44, Gurgaon, Haryana
• Compensation: INR 2.67 lakhs to 4.20 lakhs per year, plus unlimited performance incentives
• Eligible qualification: Any graduate

Customer Service Responsibilities

• Handle incoming customer queries in a professional and courteous manner through phone communication.
• Support customers from start to finish until their concerns and complaints are resolved.
• Maintain a high level of customer satisfaction and help strengthen the brand’s reputation.

Candidate Profile

• Open to candidates with 0 to 4 years of experience; prior customer support experience is helpful but not compulsory.
• Strong verbal communication, interpersonal skills, and active listening ability are essential.
• Confidence in persuasion, negotiation, and customer handling is expected.
• Basic computer knowledge and comfort with standard office software are required.
• The ideal candidate should be quick to learn, self-driven, result-oriented, and able to work well in a team.

Interview Details

• Interview time: 11:00 AM to 03:00 PM
• Venue: Plot 116, Policybazaar, Sector 44, Gurgaon
• Nearest metro: Millennium City Centre Gurugram (formerly HUDA City Centre)

Application Instructions

Interested candidates can share their updated CV for an immediate interview slot. The contact person is Harsh Shukla from Human Resources.

Compensation and Growth

• Monthly performance incentives are unlimited and linked to results.
• The role offers exposure to financial products and a varied customer base.
• Training support and faster internal career growth opportunities are available.

Additional Information

Industry: Insurance

Department: BFSI, Investments & Trading

Role category: Banking Operations

Contact number: 9118166042

Email: harshshukla@policybazaar.com

Freshers are welcome.