Data Analyst I

About Renaissance

Join Renaissance, a global leader in pre-K–12 education technology. Our solutions empower educators to personalize learning paths for students, fostering engaging classroom experiences. With a presence in over one-third of US schools and more than 100 countries, we are dedicated to driving student growth through our innovative tools. Our core values—trust, teamwork, striving for excellence, accountability, and continuous growth—guide our passionate employees.

Job Description

The Data Support team focuses on resolving issues and troubleshooting to ensure smooth data integration between client Student Information Systems (SIS) and Renaissance products. As a Data Analyst I, you will be responsible for obtaining, modifying, and validating data imported from external systems into Renaissance products. This involves direct customer interaction to acquire necessary data, meticulous attention to detail to identify and rectify data inconsistencies, and ensuring data integrity throughout the process.

Responsibilities

• Manage and troubleshoot data integration processes, including resolving SIS-to-product integration issues, developing and updating extract scripts, and configuring import procedures for seamless data flow.
• Execute database operations such as updates, merges, deletions, and imports within defined parameters, ensuring the maintenance of data integrity.
• Conduct comprehensive quality control checks, investigate data discrepancies, and resolve errors arising from integration failures.
• Provide support to customers by addressing escalated data support cases, offering guidance on ETL processes and data specifications, and communicating clear status updates on issue resolution.
• Collaborate with product, engineering, and other cross-functional teams to tackle complex data integration challenges and fulfill business rule requirements.

Qualifications

• Possess an Associate degree in Computer/Data Science, Data Analytics, Information Technology, or a related field, or an equivalent combination of relevant skills and experience.
• Demonstrate proficiency in Microsoft Excel for data analysis and manipulation tasks.
• Exhibit foundational technical knowledge, including basic ETL processes, SQL querying, SFTP server usage, and file path navigation across Linux/Mac OS and Windows environments.
• Apply a strong analytical mindset with exceptional attention to detail, critical thinking, and problem-solving abilities to diagnose and resolve intricate data issues.
• Engage collaboratively and proactively with cross-functional teams.
• Utilize excellent customer support skills, including strong interpersonal, verbal, and written communication abilities, to effectively interact with both customers and internal stakeholders.
• Maintain a growth mindset, showing curiosity and a drive to learn new technologies and continuously enhance technical proficiencies.
• Have experience writing scripts using SQL.
• Be familiar with tools such as Postman, SFTP clients, and API testing tools.
• Previous experience in data analysis, integration, or technical support roles is beneficial.

Bonus Points

• A Bachelor’s degree in Mathematics, Computer Science, Engineering, or a similar field, or an equivalent combination of skills and experience.
• Familiarity with Renaissance products, specifically DnA, eduCLIMBER, and FastBridge.
• Prior experience in educational technology or within K-12 educational settings.

Additional Information

All applicant information will be handled confidentially in accordance with EEO guidelines. The salary range for this position is $50,100 to $70,300 annually, which may vary based on geographic location and national market data. Benefits for eligible US employees include comprehensive health coverage (medical, dental, vision, telehealth), Health Savings and Flexible Spending Accounts, a 401(k) with company match, paid time off for vacation and sick leave, 12 paid holidays, parental leave (20 weeks total, 14 paid), tuition reimbursement, life and disability insurance, and well-being programs. These benefits are subject to Renaissance’s eligibility criteria, and contractor roles are not eligible. We encourage applications from all qualified individuals, including those who may not meet 100% of listed qualifications, as roles can evolve. Renaissance is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided for qualified individuals with disabilities. Applicants must be authorized to work in the United States; sponsorship for employment visas is not available at this time.