Dispatch Coordinator, Industrial Services

Overview

This role reports to the District Manager and focuses on building daily schedules while working closely with the operations team to keep client service requirements on track.

What You'll Do

• Oversee dispatch activity for industrial cleaning services in St. John's through ongoing coordination with clients, operators, supervisors, and management.
• Plan, assign, and coordinate equipment and workforce resources.
• Set work schedules by accounting for employee skills, capability, and required mandatory training, while staying within the Collective Bargaining Agreement.
• Serve as a communication bridge across different operational groups.
• Make sure trucks, trailers, and other equipment are used as efficiently as possible.
• Maximize the productivity of available staff.
• Act as the main contact for all inbound dispatch calls and questions.
• Prepare and circulate the daily operations schedule to operations leadership.
• Arrange maintenance and repair coordination for equipment.
• Handle work order processing.
• Support a zero-harm culture by following all environmental, health, and safety rules at all times.
• Take part in after-hours and on-call coverage.
• Join toolbox talks and safety meetings.

Requirements

• 3 to 5 years of experience in dispatch or field operations, ideally in an industrial setting.
• A bachelor's degree or an equivalent combination of education and experience.
• Working knowledge of TDGA, Regulation 347/558, and related hazardous waste transport and handling rules is preferred.
• Background in industrial cleaning, including vacuum services, hydro blasting, and tank cleaning, is an advantage.
• Strong leadership, communication, and people skills for working with cross-functional teams.
• Commitment to safety programs and safe work practices.
• Proficiency with computer software; experience with ERP platforms and automated dispatch systems is a plus.
• Excellent organization, judgment, and problem-solving skills.
• Ability to work independently with limited supervision.
• Understanding of waste-handling equipment capabilities.
• Flexibility to adjust to changing priorities and manage multiple tasks.
• Experience in a unionized environment and working under a collective bargaining agreement is an asset.
• High energy, self-driven attitude, and a positive outlook.

Equal Opportunity

The employer welcomes applications from all qualified candidates and provides equal opportunity in hiring. Candidates selected for further consideration will be contacted. Support or accommodation may be requested for the application process by contacting the provided recruitment email.

Additional Information

Safety, inclusion, and equal opportunity are emphasized across all hiring and workplace practices.