Executive Assistant, Student Helpdesk

Role overview

Maynooth University places equal importance on high-quality research, scholarship, and teaching. Within that mission, the Student Helpdesk serves as a key access point for student support. It is designed to handle common queries directly, direct more complex matters to the right university team, and continue broadening the range of issues it can resolve from start to finish. The service uses digital communication channels together with several campus-based helpdesks and also supports a range of student-focused initiatives.

Maynooth University is hiring an Executive Assistant for the Student Helpdesk. This is a student-facing position where you will manage enquiries, assist the Helpdesk and wider Student Services team, and help plan and deliver projects and initiatives as needed. The role involves responding to questions by phone, email, live chat, and in person, as well as carrying out everyday administrative duties for the helpdesk. You will report to the Team Leader and work closely with the Senior Executive Assistant to stay aligned with workflow priorities.

This opportunity suits someone who enjoys working directly with students in a busy, changing environment. The university is looking for a person who treats information sensitively, handles multiple tasks at once, and maintains a strong focus on accuracy and detail. Because the Helpdesk sits within Student Services in the Office for Students & Learning, applicants should be comfortable with and supportive of the service’s mission, values, and approach.

Salary

The pay scale for Executive Assistant (2026) is €32,530 to €48,930 per annum across 13 points. Pay will follow public sector remuneration rules.

Important notes

At certain busy times, taking a large amount of annual leave may not be possible for this role.

The final date for applications is 21 June 2026 at 23:30 local Irish time. All applications must be submitted through the university’s online recruitment portal before the deadline. Any application still unfinished when the closing time is reached will be cancelled automatically, and late submissions will not be accepted.

Maynooth University is an equal opportunities employer. The appointment is subject to the Statutes of the University.

Department: Student Services

Vacancy ID: 042203