Human Resources Advisor

Role overview

We are hiring an HR Advisor to act as a central resource for associates and managers who need help with HR policies, procedures, and programs. The position focuses on answering employee and manager questions by phone and through case handling, offering practical guidance on employee relations topics, and supporting resolution of a variety of HR concerns in a fast-moving, service-focused setting.

Work location and schedule

This is a remote role based in the United States. The standard schedule runs Monday through Friday, 8:00 am to 5:00 pm EST.

Compensation and contract details

Pay is set at $25 per hour. This is a 90-day contract, with the possibility of extension based on performance.

Key responsibilities

• Act as the main HR contact for associates and managers who need guidance on policies, procedures, and HR programs.
• Handle incoming calls and HR cases covering employee relations, performance issues, disciplinary guidance, benefits, and other HR matters.
• Explain company policies, procedures, practices, and programs clearly and consistently.
• Support managers in navigating difficult or sensitive employee relations situations.
• Look into employee concerns and suggest solutions for issues involving working conditions, discipline, and related HR topics.
• Review and resolve questions about pay-related actions such as merit increases, promotions, demotions, and wage adjustments while staying aligned with company policy.
• Coordinate with operations and other internal teams to fix discrepancies and maintain process compliance.
• Direct payroll and benefits questions to the right support teams when the issue falls outside HR policy guidance, and help move escalated matters to the appropriate HR support.
• Keep case records accurate and up to date in HR systems.
• When bilingual support is needed, translate investigative materials from Spanish into English as required.

Preferred background

The preferred candidate has at least 2 years of experience in an HR Representative, HR Generalist, or similar HR support position, ideally within a large organization or while supporting a business unit. English-Spanish bilingual ability is preferred. Strong computer skills are also important, including familiarity with SAP, HR case management platforms, reporting tools, and web-based research.

Additional skills and expectations

The role calls for the ability to investigate HR issues using internal policies, resources, and external tools when needed. It also requires solid case management capability, including the ability to handle several inquiries at once and prioritize effectively.

Other information

Category code: JN007.