Human Resources Officer

About the Role

The Mulranny Park Hotel is looking for a Human Resources Officer to support the effective running of the HR function in line with the hotel’s policies and procedures. This role is based at the hotel in County Mayo, Ireland, and sits within a historic 4-star coastal property overlooking Clew Bay and Croagh Patrick.

Mulranny Park Hotel blends heritage and modern hospitality on a landmark site connected to the Great Western Greenway and the Wild Atlantic Way. The resort includes guest rooms, sea-view suites, and luxury lodges, and is positioned as a place where West of Ireland hospitality meets a strong sense of place and history.

Key Responsibilities

• Promote and strengthen the hotel’s core values through day-to-day HR work.
• Support the hotel’s reputation as an attractive employer.
• Forecast hiring needs in advance and recruit accordingly.
• Help build and maintain a practical recruitment strategy, including plans for peak seasons.
• Work with schools, colleges, public bodies, and other organisations to support recruitment and raise the profile of the hotel and hospitality careers.
• Support internal employee communications.
• Assist the General Manager with weekly payroll preparation.
• Stay current on HR trends, employment law, and industry practice, and ensure policies and procedures reflect up-to-date requirements.
• Maintain employee records, files, and an organised HR administration system.
• Process new starters, leavers, and changes for weekly and monthly payroll.
• Handle payroll queries by liaising with the payroll function.
• Ensure weekly payroll is completed accurately and on time.
• Oversee the issue and filing of contracts, terms and conditions, job descriptions, handbooks, and onboarding documents.
• Prepare employee letters and forms, including social welfare, mortgage, and loan paperwork.
• Monitor breaks and attendance records and ensure managers address issues appropriately.
• Keep work-permit documentation current and properly filed.
• Support the appraisal process and ensure the agreed procedure is followed.
• Manage grievance and disciplinary processes in line with agreed standards.
• Carry out investigations, disciplinary meetings, and grievance meetings where required.
• Provide guidance on grievances, discipline, harassment, performance management, and employment terms.
• Deal with employee queries efficiently and professionally.
• Track turnover and support corrective action when needed.
• Manage absenteeism and occupational health attendance.
• Maintain and distribute company policies and procedures in line with best practice and employment law.
• Coordinate training activities, including statutory and development training.
• Make sure all new starters receive a full induction and required statutory training.
• Order and replenish uniforms, badges, and safety shoes as needed.
• Ensure uniform standards are consistently applied throughout the hotel.
• Support compliance with health and safety legislation.
• Plan training needs with management and the HR Manager and help deliver the plan.
• Ensure each department has suitable training plans in place and monitor their effectiveness.
• Deliver internal training where appropriate.
• Help organise staff social events.
• Keep SOP manuals current and in use across departments.
• Assist with monitoring incidents and accidents in the hotel.
• Ensure holiday, public holiday, and lieu-time entitlements are calculated and monitored correctly.
• Manage HR and recruitment documents in line with the company’s GDPR procedures.
• Report and analyse key HR metrics for the HR Manager.
• Support assigned projects from the HR Manager.
• Attend and contribute to hotel meetings.
• Carry out other reasonable duties requested by the General Manager.

Candidate Profile

• Proven background in recruitment and employee relations.
• Experience using HR systems is required; experience with Timepoint time and attendance software is an advantage.
• Knowledge of health and safety systems and training platforms.
• Strong computer skills, especially in Microsoft Office.
• Excellent organisation, communication, and people skills.
• Comfortable working both independently and as part of a team in a busy, fast-moving environment.

Benefits

• PRSA pension scheme.
• Opportunities for career growth across the Windward group.
• Employee Assistance Programme.
• Digital Wellness Programme.
• Complimentary high-quality meals while on duty, including breakfast, lunch, and dinner.
• Free barista-style coffee.
• Discounted room and dining rates at Windward properties for employees, friends, and family.
• Refer-a-friend scheme.
• Training and development support focused on personal growth.
• Employee recognition programme with awards such as employee of the month, long-service awards, team recognition days, and surprise treat days.
• Cycle-to-work scheme.

About the Employer

Mulranny Park Hotel is part of Windward Management, a hospitality business that operates a portfolio of around 2,000 keys across Ireland and Continental Europe. Established in 2007, Windward manages hotels on behalf of their owners and is known for its experienced hotel operations team.